chore(payload): register ticket schema and migration

Ultraworked with [Sisyphus](https://github.com/code-yeongyu/oh-my-openagent)

Co-authored-by: Sisyphus <clio-agent@sisyphuslabs.ai>

DESIGN.md

@@ -140,6 +140,19 @@ Spacing follows Tailwind's 4px scale. Existing frontend stacks use `gap-1`, `gap
 - **Layout**: the transfer list is a single document scroll region inside the authenticated shell;
   cards use an intrinsic one-column-to-two-column grid and remain readable at narrow widths.
 
+### Helpdesk ticket controls
+
+- **Structure**: ticket list and detail surfaces use the existing `Item`, `Badge`, `Button`, and
+  `Dialog` primitives. The author-only edit dialog contains labeled title, category, priority, and
+  description controls; vote state uses one `Button` with a visible count.
+- **States**: edit controls expose default, pending, success, and error states. Vote controls expose
+  unvoted, voted (`aria-pressed`), pending, and disabled states; canceled tickets disable voting.
+- **Accessibility**: edit dialogs have a title and description, every field has an associated label,
+  and vote buttons announce both the action and count without relying on iconography.
+- **Motion**: use existing shadcn dialog and button transitions only.
+- **Layout**: controls wrap on narrow screens and never turn a card-wide navigation link into a
+  nested interactive target.
+
 ## 6. Motion & Interaction
 
 ### Timing

src/app/(frontend)/helpdesk/[id]/page.tsx

@@ -7,6 +7,7 @@ import { TicketDetail } from "@/components/frontend/helpdesk/TicketDetail";
 import { hasPermission } from "@/utils/access-control/hasPermission";
 import { ArrowLeftIcon, LifeBuoyIcon } from "lucide-react";
 import Link from "next/link";
+import { getTicketVoteSummaries } from "@/lib/tickets/voteState";
 
 export const metadata = {
   title: "Ticket — Polaris Task Force",
@@ -42,8 +43,11 @@ export default async function TicketPage({ params }: TicketPageProps) {
     notFound();
   }
 
-   const typedTicket = ticket as unknown as Ticket;
-   const isStaff = await hasPermission(payload, user, "tickets:staff");
+  const typedTicket = ticket as unknown as Ticket;
+  const [isStaff, voteSummaries] = await Promise.all([
+    hasPermission(payload, user, "tickets:staff"),
+    getTicketVoteSummaries(payload, user.id, [typedTicket.id]),
+  ]);
   const assigneeOptions = isStaff
     ? (
         await payload.find({
@@ -79,6 +83,7 @@ export default async function TicketPage({ params }: TicketPageProps) {
         currentUserId={user.id}
         isStaff={isStaff}
         assigneeOptions={assigneeOptions}
+        voteSummary={voteSummaries[0] ?? { ticketId: typedTicket.id, voteCount: 0, voted: false }}
       />
     </div>
   );

src/app/(frontend)/helpdesk/actions.ts

@@ -12,6 +12,12 @@ import { plaintextToLexical } from "@/lib/tickets/lexical";
 import { getStaffUserIds } from "@/lib/tickets/staff";
 import type { TicketCategory, TicketPriority, TicketStatus } from "@/lib/tickets/ticketMeta";
 import { CLOSING_STATUSES, STATUS_LABEL, TICKET_STATUSES } from "@/lib/tickets/ticketMeta";
+import {
+  setTicketVoteForUser,
+  updateTicketByAuthor,
+  type TicketEditInput,
+  type TicketVoteResult,
+} from "@/lib/tickets/mutations";
 
 export interface ActionResult<T = undefined> {
   success: boolean;
@@ -141,6 +147,35 @@ export async function createTicket(input: {
   }
 }
 
+export async function editTicket(input: TicketEditInput): Promise<ActionResult<Ticket>> {
+  try {
+    const { payload, user } = await authenticate();
+    const ticket = await updateTicketByAuthor(payload, user, input);
+    return { success: true, data: ticket };
+  } catch (error) {
+    const message = error instanceof Error ? error.message : "Unknown error";
+    return message === "Unauthorized"
+      ? { success: false, error: "You must be logged in." }
+      : { success: false, error: message };
+  }
+}
+
+export async function setTicketVote(
+  ticketId: number,
+  voted: boolean,
+): Promise<ActionResult<TicketVoteResult>> {
+  try {
+    const { payload, user } = await authenticate();
+    const vote = await setTicketVoteForUser(payload, user, ticketId, voted);
+    return { success: true, data: vote };
+  } catch (error) {
+    const message = error instanceof Error ? error.message : "Unknown error";
+    return message === "Unauthorized"
+      ? { success: false, error: "You must be logged in." }
+      : { success: false, error: message };
+  }
+}
+
 export async function replyToTicket(ticketId: number, content: string): Promise<ActionResult> {
   try {
     const { payload, user } = await authenticate();
@@ -168,14 +203,28 @@ export async function replyToTicket(ticketId: number, content: string): Promise<
     ];
 
     const reopen = CLOSING_STATUSES.includes(ticket.status);
+    const reporterReplied = !isStaff;
+    const autoResume = reporterReplied && ticket.status === "waiting_on_reporter";
+    const nextStatus = reopen ? "open" : autoResume ? "in_progress" : undefined;
     await payload.update({
       collection: "tickets",
       id: ticketId,
-      data: reopen ? { activity: newActivity, status: "open" } : { activity: newActivity },
+      data: nextStatus ? { activity: newActivity, status: nextStatus } : { activity: newActivity },
       overrideAccess: true,
       depth: 0,
     });
 
+    if (autoResume) {
+      await emitGameEvent(payload, {
+        type: EventTypes.TicketStatusChange,
+        message: `Ticket #${ticketId} status changed from ${STATUS_LABEL.waiting_on_reporter} to ${STATUS_LABEL.in_progress}`,
+        actor: userId,
+        targetCollection: "tickets",
+        targetId: ticketId,
+        data: { from: "waiting_on_reporter", to: "in_progress" },
+      });
+    }
+
     await emitGameEvent(payload, {
       type: EventTypes.TicketReply,
       message: `${displayNameOf(user)} replied to ticket #${ticketId}`,

src/app/(frontend)/helpdesk/page.tsx

@@ -6,6 +6,7 @@ import type { Ticket } from "@/payload-types";
 import { TicketsView } from "@/components/frontend/helpdesk/TicketsView";
 import { hasPermission } from "@/utils/access-control/hasPermission";
 import { LifeBuoyIcon } from "lucide-react";
+import { getTicketVoteSummaries } from "@/lib/tickets/voteState";
 
 export const metadata = {
   title: "Helpdesk — Polaris Task Force",
@@ -30,8 +31,15 @@ export default async function HelpdeskPage() {
     limit: 200,
     depth: 2,
   });
-   const tickets = ticketsRes.docs as unknown as Ticket[];
-   const isStaff = await hasPermission(payload, user, "tickets:staff");
+  const tickets = ticketsRes.docs as unknown as Ticket[];
+  const [isStaff, voteSummaries] = await Promise.all([
+    hasPermission(payload, user, "tickets:staff"),
+    getTicketVoteSummaries(
+      payload,
+      user.id,
+      tickets.map((ticket) => ticket.id),
+    ),
+  ]);
 
   return (
     <div className="flex flex-col gap-6 p-5">
@@ -43,7 +51,7 @@ export default async function HelpdeskPage() {
         <p className="text-sm text-muted-foreground">Submit and track support requests.</p>
       </div>
 
-      <TicketsView tickets={tickets} currentUserId={user.id} isStaff={isStaff} />
+      <TicketsView tickets={tickets} voteSummaries={voteSummaries} isStaff={isStaff} />
     </div>
   );
 }

src/collections/tickets/TicketVotes.ts

@@ -0,0 +1,37 @@
+import type { CollectionConfig } from "payload";
+
+export const TicketVotes: CollectionConfig = {
+  slug: "ticket-votes",
+  admin: {
+    group: "Helpdesk",
+    defaultColumns: ["ticket", "user", "createdAt"],
+  },
+  access: {
+    read: ({ req }) => Boolean(req.user),
+    create: () => false,
+    update: () => false,
+    delete: () => false,
+  },
+  indexes: [
+    {
+      fields: ["ticket", "user"],
+      unique: true,
+    },
+  ],
+  fields: [
+    {
+      name: "ticket",
+      type: "relationship",
+      relationTo: "tickets",
+      required: true,
+      index: true,
+    },
+    {
+      name: "user",
+      type: "relationship",
+      relationTo: "users",
+      required: true,
+      index: true,
+    },
+  ],
+};

src/collections/tickets/Tickets.ts

@@ -1,5 +1,5 @@
 import { CollectionConfig } from "payload";
-import { requirePermission, hasPermission } from "@/utils/access-control/hasPermission";
+import { hasPermission } from "@/utils/access-control/hasPermission";
 import {
   CLOSING_STATUSES,
   STATUS_LABEL,
@@ -30,6 +30,20 @@ const systemEntry = (message: string, createdAt?: string) => ({
   created_at: createdAt ?? new Date().toISOString(),
 });
 
+function isRecord(value: unknown): value is Record<string, unknown> {
+  return typeof value === "object" && value !== null && !Array.isArray(value);
+}
+
+function immutableEditValue(value: unknown): string | null {
+  if (!isRecord(value)) return null;
+  return JSON.stringify({
+    before: value.before,
+    after: value.after,
+    editedBy: resolveUserId(value.editedBy),
+    editedAt: value.editedAt,
+  });
+}
+
 export const Tickets: CollectionConfig = {
   slug: "tickets",
   admin: {
@@ -74,6 +88,17 @@ export const Tickets: CollectionConfig = {
         // entry appended by the create server action instead.
         if (!prev || !prev.id) return data;
 
+        if (next.editHistory !== undefined) {
+          const previousEdits = Array.isArray(prev.editHistory) ? prev.editHistory : [];
+          const nextEdits = Array.isArray(next.editHistory) ? next.editHistory : [];
+          const existingEditsChanged = previousEdits.some(
+            (entry, index) => immutableEditValue(entry) !== immutableEditValue(nextEdits[index]),
+          );
+          if (nextEdits.length < previousEdits.length || existingEditsChanged) {
+            throw new Error("Ticket edit history is immutable.");
+          }
+        }
+
         const entries = [...((next.activity as unknown[]) ?? [])];
         const now = new Date().toISOString();
         const changes: string[] = [];
@@ -230,6 +255,41 @@ export const Tickets: CollectionConfig = {
         },
       ],
     },
+    {
+      name: "editHistory",
+      type: "array",
+      admin: {
+        readOnly: true,
+        description: "Immutable before/after snapshots captured when the author edits a ticket.",
+      },
+      fields: [
+        {
+          name: "before",
+          type: "json",
+          required: true,
+        },
+        {
+          name: "after",
+          type: "json",
+          required: true,
+        },
+        {
+          name: "editedBy",
+          type: "relationship",
+          relationTo: "users",
+          required: true,
+        },
+        {
+          name: "editedAt",
+          type: "date",
+          required: true,
+          admin: {
+            readOnly: true,
+            date: { pickerAppearance: "dayAndTime" },
+          },
+        },
+      ],
+    },
     {
       name: "closedAt",
       type: "date",

src/components/frontend/helpdesk/EditTicketDialog.tsx

@@ -0,0 +1,189 @@
+"use client";
+
+import { useState } from "react";
+import { useRouter } from "next/navigation";
+import { PencilIcon } from "lucide-react";
+import { toast } from "sonner";
+import type { Ticket } from "@/payload-types";
+import { Button } from "@/components/ui/button";
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+  DialogTrigger,
+} from "@/components/ui/dialog";
+import { Input } from "@/components/ui/input";
+import { Label } from "@/components/ui/label";
+import {
+  Select,
+  SelectContent,
+  SelectGroup,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select";
+import { Textarea } from "@/components/ui/textarea";
+import { editTicket } from "@/app/(frontend)/helpdesk/actions";
+import {
+  TICKET_CATEGORIES,
+  TICKET_PRIORITIES,
+  type TicketCategory,
+  type TicketPriority,
+} from "@/lib/tickets/ticketMeta";
+
+interface EditTicketDialogProps {
+  readonly ticket: Ticket;
+  readonly description: string;
+}
+
+function isTicketCategory(value: string): value is TicketCategory {
+  return TICKET_CATEGORIES.some((option) => option.value === value);
+}
+
+function isTicketPriority(value: string): value is TicketPriority {
+  return TICKET_PRIORITIES.some((option) => option.value === value);
+}
+
+export function EditTicketDialog({ ticket, description }: EditTicketDialogProps) {
+  const router = useRouter();
+  const [open, setOpen] = useState(false);
+  const [title, setTitle] = useState(ticket.title);
+  const [details, setDetails] = useState(description);
+  const [category, setCategory] = useState<TicketCategory>(ticket.category);
+  const [priority, setPriority] = useState<TicketPriority>(ticket.priority);
+  const [pending, setPending] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  async function handleSubmit() {
+    setPending(true);
+    setError(null);
+    const result = await editTicket({
+      ticketId: ticket.id,
+      title,
+      description: details,
+      category,
+      priority,
+    });
+    setPending(false);
+
+    if (!result.success) {
+      setError(result.error ?? "Could not edit the ticket.");
+      return;
+    }
+
+    setOpen(false);
+    toast.success("Ticket updated");
+    router.refresh();
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={setOpen}>
+      <DialogTrigger asChild>
+        <Button type="button" size="sm" variant="outline">
+          <PencilIcon data-icon="inline-start" />
+          Edit
+        </Button>
+      </DialogTrigger>
+      <DialogContent>
+        <DialogHeader>
+          <DialogTitle>Edit ticket</DialogTitle>
+          <DialogDescription>
+            Update the request details. The previous and new values are retained in the audit trail.
+          </DialogDescription>
+        </DialogHeader>
+        <form
+          className="flex flex-col gap-4"
+          onSubmit={(event) => {
+            event.preventDefault();
+            void handleSubmit();
+          }}
+        >
+          <div className="flex flex-col gap-1.5">
+            <Label htmlFor={`ticket-${ticket.id}-edit-title`}>Title</Label>
+            <Input
+              id={`ticket-${ticket.id}-edit-title`}
+              value={title}
+              maxLength={200}
+              disabled={pending}
+              onChange={(event) => setTitle(event.target.value)}
+            />
+          </div>
+          <div className="grid grid-cols-1 gap-3 sm:grid-cols-2">
+            <div className="flex flex-col gap-1.5">
+              <Label htmlFor={`ticket-${ticket.id}-edit-category`}>Category</Label>
+              <Select
+                value={category}
+                disabled={pending}
+                onValueChange={(value) => {
+                  if (isTicketCategory(value)) setCategory(value);
+                }}
+              >
+                <SelectTrigger id={`ticket-${ticket.id}-edit-category`} className="w-full">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectGroup>
+                    {TICKET_CATEGORIES.map((option) => (
+                      <SelectItem key={option.value} value={option.value}>
+                        {option.label}
+                      </SelectItem>
+                    ))}
+                  </SelectGroup>
+                </SelectContent>
+              </Select>
+            </div>
+            <div className="flex flex-col gap-1.5">
+              <Label htmlFor={`ticket-${ticket.id}-edit-priority`}>Priority</Label>
+              <Select
+                value={priority}
+                disabled={pending}
+                onValueChange={(value) => {
+                  if (isTicketPriority(value)) setPriority(value);
+                }}
+              >
+                <SelectTrigger id={`ticket-${ticket.id}-edit-priority`} className="w-full">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent>
+                  <SelectGroup>
+                    {TICKET_PRIORITIES.map((option) => (
+                      <SelectItem key={option.value} value={option.value}>
+                        {option.label}
+                      </SelectItem>
+                    ))}
+                  </SelectGroup>
+                </SelectContent>
+              </Select>
+            </div>
+          </div>
+          <div className="flex flex-col gap-1.5">
+            <Label htmlFor={`ticket-${ticket.id}-edit-description`}>Description</Label>
+            <Textarea
+              id={`ticket-${ticket.id}-edit-description`}
+              rows={6}
+              value={details}
+              disabled={pending}
+              onChange={(event) => setDetails(event.target.value)}
+            />
+          </div>
+          {error && (
+            <p role="alert" className="text-sm text-destructive">
+              {error}
+            </p>
+          )}
+          <DialogFooter>
+            <Button type="button" variant="outline" disabled={pending} onClick={() => setOpen(false)}>
+              Cancel
+            </Button>
+            <Button type="submit" disabled={pending}>
+              {pending ? "Saving..." : "Save changes"}
+            </Button>
+          </DialogFooter>
+        </form>
+      </DialogContent>
+    </Dialog>
+  );
+}

src/components/frontend/helpdesk/TicketCard.tsx

@@ -10,9 +10,12 @@ import {
   ItemTitle,
 } from "@/components/ui/item";
 import { TicketBadges, TicketCategoryBadge } from "@/components/frontend/helpdesk/TicketBadges";
+import { TicketVoteButton } from "@/components/frontend/helpdesk/TicketVoteButton";
+import type { TicketVoteSummary } from "@/lib/tickets/voteState";
 
 interface TicketCardProps {
   readonly ticket: Ticket;
+  readonly voteSummary: TicketVoteSummary;
 }
 
 type UserRelation = number | User | null | undefined;
@@ -39,25 +42,23 @@ function timeAgo(iso: string): string {
   return `${days}d ago`;
 }
 
-export function TicketCard({ ticket }: TicketCardProps) {
+export function TicketCard({ ticket, voteSummary }: TicketCardProps) {
   const description = convertLexicalToPlaintext({ data: ticket.description });
   const reporterName = userName(ticket.reporter, "Unknown reporter");
   const assigneeName = userName(ticket.assignee, "Unassigned");
   const hasAssignee = ticket.assignee !== null && ticket.assignee !== undefined;
 
   return (
-    <Link href={`/helpdesk/${ticket.id}`} className="group block h-full">
-      <Item
-        variant="outline"
-        className="h-full min-h-48 transition-colors group-hover:bg-accent/50"
-      >
+    <Item variant="outline" className="h-full min-h-48 transition-colors hover:bg-accent/50">
         <ItemHeader className="items-start">
           <TicketCategoryBadge category={ticket.category} />
           <span className="font-mono text-[10px] text-muted-foreground">#{ticket.id}</span>
         </ItemHeader>
         <ItemContent className="w-full min-w-0 flex-1 gap-3">
           <ItemTitle className="line-clamp-2 min-w-0 max-w-full text-base font-semibold">
-            {ticket.title}
+            <Link href={`/helpdesk/${ticket.id}`} className="hover:underline">
+              {ticket.title}
+            </Link>
           </ItemTitle>
           <ItemDescription>{description || "No description provided."}</ItemDescription>
           <TicketBadges ticket={ticket} />
@@ -70,8 +71,13 @@ export function TicketCard({ ticket }: TicketCardProps) {
           <span className="shrink-0 text-right font-mono text-[10px] text-muted-foreground">
             {timeAgo(ticket.updatedAt)}
           </span>
+          <TicketVoteButton
+            ticketId={ticket.id}
+            voteCount={voteSummary.voteCount}
+            voted={voteSummary.voted}
+            disabled={ticket.status === "canceled"}
+          />
         </ItemFooter>
       </Item>
-    </Link>
   );
 }

src/components/frontend/helpdesk/TicketDetail.tsx

@@ -22,6 +22,9 @@ import { TicketTimeline } from "@/components/frontend/helpdesk/TicketTimeline";
 import { assignTicket, replyToTicket, updateTicketStatus } from "@/app/(frontend)/helpdesk/actions";
 import { CLOSING_STATUSES, TICKET_STATUSES, type TicketStatus } from "@/lib/tickets/ticketMeta";
 import { CalendarClockIcon, HistoryIcon, SendIcon, Settings2Icon } from "lucide-react";
+import { EditTicketDialog } from "@/components/frontend/helpdesk/EditTicketDialog";
+import { TicketVoteButton } from "@/components/frontend/helpdesk/TicketVoteButton";
+import type { TicketVoteSummary } from "@/lib/tickets/voteState";
 
 interface AssigneeOption {
   readonly id: number;
@@ -33,6 +36,7 @@ interface TicketDetailProps {
   readonly currentUserId: number;
   readonly isStaff: boolean;
   readonly assigneeOptions: readonly AssigneeOption[];
+  readonly voteSummary: TicketVoteSummary;
 }
 
 type UserRelation = number | User | null | undefined;
@@ -77,6 +81,7 @@ export function TicketDetail({
   currentUserId,
   isStaff,
   assigneeOptions,
+  voteSummary,
 }: TicketDetailProps) {
   const router = useRouter();
   const [status, setStatus] = useState<TicketStatus>(ticket.status);
@@ -105,6 +110,7 @@ export function TicketDetail({
   const canCancel =
     relationId(ticket.reporter) === currentUserId && !CLOSING_STATUSES.includes(ticket.status);
   const descriptionText = convertLexicalToPlaintext({ data: ticket.description });
+  const isAuthor = relationId(ticket.reporter) === currentUserId;
 
   async function applyControl(kind: ControlKind) {
     setControlBusy(kind);
@@ -183,6 +189,15 @@ export function TicketDetail({
             <TicketBadges ticket={ticket} />
           </div>
         </div>
+        <div className="flex flex-wrap items-center justify-between gap-2">
+          <TicketVoteButton
+            ticketId={ticket.id}
+            voteCount={voteSummary.voteCount}
+            voted={voteSummary.voted}
+            disabled={ticket.status === "canceled"}
+          />
+          {isAuthor && <EditTicketDialog ticket={ticket} description={descriptionText} />}
+        </div>
         <div className="grid grid-cols-2 gap-x-4 gap-y-3 rounded-md border bg-muted/20 p-4 sm:grid-cols-4">
           <MetaItem label="Reporter" value={reporterName} />
           <MetaItem label="Assignee" value={assigneeName} />

src/components/frontend/helpdesk/TicketVoteButton.tsx

@@ -0,0 +1,67 @@
+"use client";
+
+import { useEffect, useState } from "react";
+import { useRouter } from "next/navigation";
+import { ArrowBigUpIcon } from "lucide-react";
+import { toast } from "sonner";
+import { Button } from "@/components/ui/button";
+import { setTicketVote } from "@/app/(frontend)/helpdesk/actions";
+
+interface TicketVoteButtonProps {
+  readonly ticketId: number;
+  readonly voteCount: number;
+  readonly voted: boolean;
+  readonly disabled?: boolean;
+}
+
+export function TicketVoteButton({
+  ticketId,
+  voteCount,
+  voted,
+  disabled = false,
+}: TicketVoteButtonProps) {
+  const router = useRouter();
+  const [selected, setSelected] = useState(voted);
+  const [count, setCount] = useState(voteCount);
+  const [pending, setPending] = useState(false);
+
+  useEffect(() => {
+    setSelected(voted);
+    setCount(voteCount);
+  }, [voteCount, voted]);
+
+  async function handleVote() {
+    const nextVoted = !selected;
+    setPending(true);
+    const result = await setTicketVote(ticketId, nextVoted);
+    setPending(false);
+
+    if (!result.success || !result.data) {
+      toast.error(result.error ?? "Could not update your vote.");
+      return;
+    }
+
+    setSelected(result.data.voted);
+    setCount(result.data.voteCount);
+    router.refresh();
+  }
+
+  const label = selected ? `Remove upvote from ticket ${ticketId}` : `Upvote ticket ${ticketId}`;
+
+  return (
+    <Button
+      type="button"
+      size="sm"
+      variant={selected ? "default" : "outline"}
+      aria-label={label}
+      aria-pressed={selected}
+      disabled={disabled || pending}
+      title={disabled ? "Canceled tickets cannot receive votes" : undefined}
+      onClick={() => void handleVote()}
+    >
+      <ArrowBigUpIcon data-icon="inline-start" />
+      <span>{count.toLocaleString()}</span>
+      <span className="sr-only">{count === 1 ? "upvote" : "upvotes"}</span>
+    </Button>
+  );
+}

src/components/frontend/helpdesk/TicketsView.tsx

@@ -13,12 +13,13 @@ import { CLOSING_STATUSES, STATUS_STYLES, type TicketStatus } from "@/lib/ticket
 import { InboxIcon, PlusIcon, SearchIcon } from "lucide-react";
 import { cn } from "@/lib/utils";
 import { usePageCommands } from "@/components/command-palette/CommandPaletteContext";
+import type { TicketVoteSummary } from "@/lib/tickets/voteState";
 
 type TicketFilter = "all" | "open" | "resolved" | "closed" | "unassigned";
 
 interface TicketsViewProps {
   readonly tickets: readonly Ticket[];
-  readonly currentUserId: number;
+  readonly voteSummaries: readonly TicketVoteSummary[];
   readonly isStaff: boolean;
 }
 
@@ -54,10 +55,14 @@ function isUnassignedTicket(ticket: Ticket): boolean {
   );
 }
 
-export function TicketsView({ tickets, currentUserId: _currentUserId, isStaff }: TicketsViewProps) {
+export function TicketsView({ tickets, voteSummaries, isStaff }: TicketsViewProps) {
   const [activeFilter, setActiveFilter] = useState<TicketFilter>("all");
   const [search, setSearch] = useState("");
   const [createOpen, setCreateOpen] = useState(false);
+  const votesByTicket = useMemo(
+    () => new Map(voteSummaries.map((summary) => [summary.ticketId, summary])),
+    [voteSummaries],
+  );
 
   usePageCommands([
     {
@@ -200,7 +205,17 @@ export function TicketsView({ tickets, currentUserId: _currentUserId, isStaff }:
       ) : (
         <div className="grid grid-cols-1 gap-3 xl:grid-cols-2">
           {filteredTickets.map((ticket) => (
-            <TicketCard key={ticket.id} ticket={ticket} />
+            <TicketCard
+              key={ticket.id}
+              ticket={ticket}
+              voteSummary={
+                votesByTicket.get(ticket.id) ?? {
+                  ticketId: ticket.id,
+                  voteCount: 0,
+                  voted: false,
+                }
+              }
+            />
           ))}
         </div>
       )}

src/lib/tickets/mutations.ts

@@ -0,0 +1,217 @@
+import type { Payload } from "payload";
+import type { Ticket, User } from "@/payload-types";
+import { convertLexicalToPlaintext } from "@payloadcms/richtext-lexical/plaintext";
+import { plaintextToLexical } from "@/lib/tickets/lexical";
+import {
+  CATEGORY_LABEL,
+  PRIORITY_LABEL,
+  TICKET_CATEGORIES,
+  TICKET_PRIORITIES,
+  type TicketCategory,
+  type TicketPriority,
+} from "@/lib/tickets/ticketMeta";
+import { emitGameEvent } from "@/utils/event-log/emit";
+import { EventTypes } from "@/utils/event-log/eventTypes";
+
+export interface TicketEditInput {
+  readonly ticketId: number;
+  readonly title: string;
+  readonly description: string;
+  readonly category: TicketCategory;
+  readonly priority: TicketPriority;
+}
+
+export interface TicketVoteResult {
+  readonly voteCount: number;
+  readonly voted: boolean;
+}
+
+type TicketEditSnapshot = Readonly<{
+  title: string;
+  description: string;
+  category: TicketCategory;
+  priority: TicketPriority;
+}>;
+
+const EDITABLE_TICKET_FIELDS = ["title", "description", "category", "priority"] as const;
+
+function relationId(relation: number | User): number {
+  return typeof relation === "object" ? relation.id : relation;
+}
+
+async function ticketById(payload: Payload, ticketId: number): Promise<Ticket> {
+  if (!Number.isInteger(ticketId) || ticketId <= 0) {
+    throw new Error("Ticket not found.");
+  }
+  return payload.findByID({
+    collection: "tickets",
+    id: ticketId,
+    depth: 0,
+    overrideAccess: true,
+  });
+}
+
+function snapshotOf(ticket: Ticket): TicketEditSnapshot {
+  return {
+    title: ticket.title,
+    description: convertLexicalToPlaintext({ data: ticket.description }),
+    category: ticket.category,
+    priority: ticket.priority,
+  };
+}
+
+export async function updateTicketByAuthor(
+  payload: Payload,
+  user: User,
+  input: TicketEditInput,
+): Promise<Ticket> {
+  const ticket = await ticketById(payload, input.ticketId);
+  if (relationId(ticket.reporter) !== user.id) {
+    throw new Error("Only the ticket author can edit this ticket.");
+  }
+
+  const title = input.title.trim();
+  if (!title) throw new Error("Title is required.");
+  if (title.length > 200) throw new Error("Title must be 200 characters or fewer.");
+
+  const description = input.description.trim();
+  if (!description) throw new Error("Description is required.");
+  if (!TICKET_CATEGORIES.some((option) => option.value === input.category)) {
+    throw new Error("Invalid category.");
+  }
+  if (!TICKET_PRIORITIES.some((option) => option.value === input.priority)) {
+    throw new Error("Invalid priority.");
+  }
+
+  const before = snapshotOf(ticket);
+  const after = {
+    title,
+    description,
+    category: input.category,
+    priority: input.priority,
+  } satisfies TicketEditSnapshot;
+  const changedFields = EDITABLE_TICKET_FIELDS.filter(
+    (field) => before[field] !== after[field],
+  );
+  if (changedFields.length === 0) return ticket;
+
+  const editedAt = new Date().toISOString();
+  const readableFields = changedFields.map((field) => {
+    if (field === "category") return `category to ${CATEGORY_LABEL[after.category]}`;
+    if (field === "priority") return `priority to ${PRIORITY_LABEL[after.priority]}`;
+    return field;
+  });
+  const activity = [
+    ...(ticket.activity ?? []),
+    {
+      type: "system" as const,
+      content: plaintextToLexical(`Ticket details edited: ${readableFields.join(", ")}`),
+      author: user.id,
+      created_at: editedAt,
+    },
+  ];
+  const updated = await payload.update({
+    collection: "tickets",
+    id: ticket.id,
+    data: {
+      title: after.title,
+      description: plaintextToLexical(after.description),
+      category: after.category,
+      priority: after.priority,
+      activity,
+      editHistory: [
+        ...(ticket.editHistory ?? []),
+        { before, after, editedBy: user.id, editedAt },
+      ],
+    },
+    depth: 0,
+    overrideAccess: true,
+  });
+
+  await emitGameEvent(payload, {
+    type: EventTypes.TicketEdit,
+    message: `Ticket #${ticket.id} details edited`,
+    actor: user.id,
+    targetCollection: "tickets",
+    targetId: ticket.id,
+    data: { before, after, fields: changedFields },
+  });
+  return updated;
+}
+
+export async function setTicketVoteForUser(
+  payload: Payload,
+  user: User,
+  ticketId: number,
+  voted: boolean,
+): Promise<TicketVoteResult> {
+  const ticket = await ticketById(payload, ticketId);
+  if (ticket.status === "canceled") {
+    throw new Error("Canceled tickets cannot receive votes.");
+  }
+
+  const existing = await payload.find({
+    collection: "ticket-votes",
+    where: {
+      and: [{ ticket: { equals: ticket.id } }, { user: { equals: user.id } }],
+    },
+    limit: 1,
+    depth: 0,
+    overrideAccess: true,
+  });
+  let changed = false;
+
+  if (voted && existing.docs.length === 0) {
+    try {
+      await payload.create({
+        collection: "ticket-votes",
+        data: { ticket: ticket.id, user: user.id },
+        depth: 0,
+        overrideAccess: true,
+      });
+      changed = true;
+    } catch (error) {
+      const concurrentVote = await payload.find({
+        collection: "ticket-votes",
+        where: {
+          and: [{ ticket: { equals: ticket.id } }, { user: { equals: user.id } }],
+        },
+        limit: 1,
+        depth: 0,
+        overrideAccess: true,
+      });
+      if (concurrentVote.docs.length === 0) throw error;
+    }
+  }
+
+  if (!voted && existing.docs[0]) {
+    await payload.delete({
+      collection: "ticket-votes",
+      id: existing.docs[0].id,
+      depth: 0,
+      overrideAccess: true,
+    });
+    changed = true;
+  }
+
+  const votes = await payload.find({
+    collection: "ticket-votes",
+    where: { ticket: { equals: ticket.id } },
+    limit: 1,
+    depth: 0,
+    overrideAccess: true,
+  });
+
+  if (changed) {
+    await emitGameEvent(payload, {
+      type: voted ? EventTypes.TicketVote : EventTypes.TicketUnvote,
+      message: `${voted ? "Upvoted" : "Removed upvote from"} ticket #${ticket.id}`,
+      actor: user.id,
+      targetCollection: "tickets",
+      targetId: ticket.id,
+      data: { voted, voteCount: votes.totalDocs },
+    });
+  }
+
+  return { voteCount: votes.totalDocs, voted };
+}

src/lib/tickets/voteState.ts

@@ -0,0 +1,42 @@
+import type { Payload } from "payload";
+import type { Ticket, User } from "@/payload-types";
+
+export interface TicketVoteSummary {
+  readonly ticketId: number;
+  readonly voteCount: number;
+  readonly voted: boolean;
+}
+
+function relationId(relation: number | Ticket | User): number {
+  return typeof relation === "object" ? relation.id : relation;
+}
+
+export async function getTicketVoteSummaries(
+  payload: Payload,
+  userId: number,
+  ticketIds: readonly number[],
+): Promise<readonly TicketVoteSummary[]> {
+  if (ticketIds.length === 0) return [];
+
+  const votes = await payload.find({
+    collection: "ticket-votes",
+    where: { ticket: { in: ticketIds } },
+    limit: 10000,
+    depth: 0,
+    overrideAccess: true,
+  });
+  const counts = new Map<number, number>();
+  const voted = new Set<number>();
+
+  for (const vote of votes.docs) {
+    const ticketId = relationId(vote.ticket);
+    counts.set(ticketId, (counts.get(ticketId) ?? 0) + 1);
+    if (relationId(vote.user) === userId) voted.add(ticketId);
+  }
+
+  return ticketIds.map((ticketId) => ({
+    ticketId,
+    voteCount: counts.get(ticketId) ?? 0,
+    voted: voted.has(ticketId),
+  }));
+}

src/migrations/20260901_213108_add_ticket_votes_and_edit_history.ts

@@ -0,0 +1,50 @@
+import { MigrateUpArgs, MigrateDownArgs, sql } from '@payloadcms/db-postgres'
+
+export async function up({ db }: MigrateUpArgs): Promise<void> {
+  await db.execute(sql`
+   CREATE TABLE "tickets_edit_history" (
+  	"_order" integer NOT NULL,
+  	"_parent_id" integer NOT NULL,
+  	"id" varchar PRIMARY KEY NOT NULL,
+  	"before" jsonb NOT NULL,
+  	"after" jsonb NOT NULL,
+  	"edited_by_id" integer NOT NULL,
+  	"edited_at" timestamp(3) with time zone NOT NULL
+  );
+  
+  CREATE TABLE "ticket_votes" (
+  	"id" serial PRIMARY KEY NOT NULL,
+  	"ticket_id" integer NOT NULL,
+  	"user_id" integer NOT NULL,
+  	"updated_at" timestamp(3) with time zone DEFAULT now() NOT NULL,
+  	"created_at" timestamp(3) with time zone DEFAULT now() NOT NULL
+  );
+  
+  ALTER TABLE "payload_locked_documents_rels" ADD COLUMN "ticket_votes_id" integer;
+  ALTER TABLE "tickets_edit_history" ADD CONSTRAINT "tickets_edit_history_edited_by_id_users_id_fk" FOREIGN KEY ("edited_by_id") REFERENCES "public"."users"("id") ON DELETE set null ON UPDATE no action;
+  ALTER TABLE "tickets_edit_history" ADD CONSTRAINT "tickets_edit_history_parent_id_fk" FOREIGN KEY ("_parent_id") REFERENCES "public"."tickets"("id") ON DELETE cascade ON UPDATE no action;
+  ALTER TABLE "ticket_votes" ADD CONSTRAINT "ticket_votes_ticket_id_tickets_id_fk" FOREIGN KEY ("ticket_id") REFERENCES "public"."tickets"("id") ON DELETE set null ON UPDATE no action;
+  ALTER TABLE "ticket_votes" ADD CONSTRAINT "ticket_votes_user_id_users_id_fk" FOREIGN KEY ("user_id") REFERENCES "public"."users"("id") ON DELETE set null ON UPDATE no action;
+  CREATE INDEX "tickets_edit_history_order_idx" ON "tickets_edit_history" USING btree ("_order");
+  CREATE INDEX "tickets_edit_history_parent_id_idx" ON "tickets_edit_history" USING btree ("_parent_id");
+  CREATE INDEX "tickets_edit_history_edited_by_idx" ON "tickets_edit_history" USING btree ("edited_by_id");
+  CREATE INDEX "ticket_votes_ticket_idx" ON "ticket_votes" USING btree ("ticket_id");
+  CREATE INDEX "ticket_votes_user_idx" ON "ticket_votes" USING btree ("user_id");
+  CREATE INDEX "ticket_votes_updated_at_idx" ON "ticket_votes" USING btree ("updated_at");
+  CREATE INDEX "ticket_votes_created_at_idx" ON "ticket_votes" USING btree ("created_at");
+  CREATE UNIQUE INDEX "ticket_user_idx" ON "ticket_votes" USING btree ("ticket_id","user_id");
+  ALTER TABLE "payload_locked_documents_rels" ADD CONSTRAINT "payload_locked_documents_rels_ticket_votes_fk" FOREIGN KEY ("ticket_votes_id") REFERENCES "public"."ticket_votes"("id") ON DELETE cascade ON UPDATE no action;
+  CREATE INDEX "payload_locked_documents_rels_ticket_votes_id_idx" ON "payload_locked_documents_rels" USING btree ("ticket_votes_id");`)
+}
+
+export async function down({ db }: MigrateDownArgs): Promise<void> {
+  await db.execute(sql`
+   ALTER TABLE "tickets_edit_history" DISABLE ROW LEVEL SECURITY;
+  ALTER TABLE "ticket_votes" DISABLE ROW LEVEL SECURITY;
+  DROP TABLE "tickets_edit_history" CASCADE;
+  DROP TABLE "ticket_votes" CASCADE;
+  ALTER TABLE "payload_locked_documents_rels" DROP CONSTRAINT "payload_locked_documents_rels_ticket_votes_fk";
+  
+  DROP INDEX "payload_locked_documents_rels_ticket_votes_id_idx";
+  ALTER TABLE "payload_locked_documents_rels" DROP COLUMN "ticket_votes_id";`)
+}

src/migrations/index.ts

@@ -12,6 +12,7 @@ import * as migration_20260828_044506 from './20260828_044506';
 import * as migration_20260831_142503 from './20260831_142503';
 import * as migration_20260831_180233_assignment_transfers from './20260831_180233_assignment_transfers';
 import * as migration_20260901_014006_add_assignment_transfer_event_target from './20260901_014006_add_assignment_transfer_event_target';
+import * as migration_20260901_213108_add_ticket_votes_and_edit_history from './20260901_213108_add_ticket_votes_and_edit_history';
 
 export const migrations = [
   {
@@ -82,6 +83,11 @@ export const migrations = [
   {
     up: migration_20260901_014006_add_assignment_transfer_event_target.up,
     down: migration_20260901_014006_add_assignment_transfer_event_target.down,
-    name: '20260901_014006_add_assignment_transfer_event_target'
+    name: '20260901_014006_add_assignment_transfer_event_target',
+  },
+  {
+    up: migration_20260901_213108_add_ticket_votes_and_edit_history.up,
+    down: migration_20260901_213108_add_ticket_votes_and_edit_history.down,
+    name: '20260901_213108_add_ticket_votes_and_edit_history'
   },
 ];

src/payload-generated-schema.ts

@@ -58,6 +58,7 @@ export const enum_game_event_logs_target_collection = pgEnum(
     "evaluations",
     "tickets",
     "game-servers",
+    "assignment-transfers",
   ],
 );
 export const enum_users_roles = pgEnum("enum_users_roles", [
@@ -295,13 +296,41 @@ export const enum_roles_permissions = pgEnum("enum_roles_permissions", [
   "discord:staff",
   "discord:announce",
 ]);
+export const enum_awards_grant_config_allowed_grantor_assignment_types = pgEnum(
+  "enum_awards_grant_config_allowed_grantor_assignment_types",
+  ["division", "squad", "team", "special"],
+);
 export const enum_awards_type = pgEnum("enum_awards_type", ["commendation", "ribbon", "medal"]);
+export const enum_awards_grant_config_recipient_scope = pgEnum(
+  "enum_awards_grant_config_recipient_scope",
+  ["same_command", "whitelist", "anyone"],
+);
 export const enum_assignments_type = pgEnum("enum_assignments_type", [
   "division",
   "squad",
   "team",
   "special",
 ]);
+export const enum_assignment_transfers_status = pgEnum("enum_assignment_transfers_status", [
+  "pending",
+  "rejected",
+  "awaiting_superuser",
+  "completed",
+  "cancelled",
+  "denied",
+]);
+export const enum_assignment_transfers_escalation_reason = pgEnum(
+  "enum_assignment_transfers_escalation_reason",
+  ["no_leaders", "appeal", "leader_changed"],
+);
+export const enum_assignment_transfers_from_leader_decision = pgEnum(
+  "enum_assignment_transfers_from_leader_decision",
+  ["pending", "approved", "rejected", "not_required"],
+);
+export const enum_assignment_transfers_to_leader_decision = pgEnum(
+  "enum_assignment_transfers_to_leader_decision",
+  ["pending", "approved", "rejected", "not_required"],
+);
 export const enum_evaluations_kind = pgEnum("enum_evaluations_kind", [
   "leader-direct",
   "leader-indirect",
@@ -360,6 +389,10 @@ export const enum_campaigns_status = pgEnum("enum_campaigns_status", [
   "inProgress",
   "completed",
 ]);
+export const enum_campaigns_campaign_mode = pgEnum("enum_campaigns_campaign_mode", [
+  "official",
+  "custom",
+]);
 export const enum_factions_type = pgEnum("enum_factions_type", [
   "playerFaction",
   "majorFaction",
@@ -1074,6 +1107,9 @@ export const users = pgTable(
     preferences_display_xpDisplayMini: boolean("preferences_display_xp_display_mini").default(
       false,
     ),
+    preferences_display_showBackgroundTexture: boolean(
+      "preferences_display_show_background_texture",
+    ).default(true),
     preferences_discord_enabled: boolean("preferences_discord_enabled").default(false),
     updatedAt: timestamp("updated_at", { mode: "string", withTimezone: true, precision: 3 })
       .defaultNow()
@@ -1400,6 +1436,25 @@ export const profiles_rels = pgTable(
   ],
 );
 
+export const awards_grant_config_allowed_grantor_assignment_types = pgTable(
+  "awards_grant_config_allowed_grantor_assignment_types",
+  {
+    order: integer("order").notNull(),
+    parent: integer("parent_id").notNull(),
+    value: enum_awards_grant_config_allowed_grantor_assignment_types("value"),
+    id: serial("id").primaryKey(),
+  },
+  (columns) => [
+    index("awards_grant_config_allowed_grantor_assignment_types_order_idx").on(columns.order),
+    index("awards_grant_config_allowed_grantor_assignment_types_parent_idx").on(columns.parent),
+    foreignKey({
+      columns: [columns["parent"]],
+      foreignColumns: [awards.id],
+      name: "awards_grant_config_allowed_grantor_assignment_types_parent_fk",
+    }).onDelete("cascade"),
+  ],
+);
+
 export const awards = pgTable(
   "awards",
   {
@@ -1407,12 +1462,19 @@ export const awards = pgTable(
     name: varchar("name").notNull(),
     description: jsonb("description").notNull(),
     type: enum_awards_type("type").default("commendation"),
+    commendationColor: varchar("commendation_color").default("#92400e"),
     image: integer("image_id").references(() => media.id, {
       onDelete: "set null",
     }),
     experiencePoints: numeric("experience_points", { mode: "number" }),
     ribbonDesign: jsonb("ribbon_design"),
     medalDesign: jsonb("medal_design"),
+    grantConfig_maxGrantsPerGrantor: numeric("grant_config_max_grants_per_grantor", {
+      mode: "number",
+    }),
+    grantConfig_recipientScope: enum_awards_grant_config_recipient_scope(
+      "grant_config_recipient_scope",
+    ).default("same_command"),
     updatedAt: timestamp("updated_at", { mode: "string", withTimezone: true, precision: 3 })
       .defaultNow()
       .notNull(),
@@ -1428,6 +1490,33 @@ export const awards = pgTable(
   ],
 );
 
+export const awards_rels = pgTable(
+  "awards_rels",
+  {
+    id: serial("id").primaryKey(),
+    order: integer("order"),
+    parent: integer("parent_id").notNull(),
+    path: varchar("path").notNull(),
+    assignmentsID: integer("assignments_id"),
+  },
+  (columns) => [
+    index("awards_rels_order_idx").on(columns.order),
+    index("awards_rels_parent_idx").on(columns.parent),
+    index("awards_rels_path_idx").on(columns.path),
+    index("awards_rels_assignments_id_idx").on(columns.assignmentsID),
+    foreignKey({
+      columns: [columns["parent"]],
+      foreignColumns: [awards.id],
+      name: "awards_rels_parent_fk",
+    }).onDelete("cascade"),
+    foreignKey({
+      columns: [columns["assignmentsID"]],
+      foreignColumns: [assignments.id],
+      name: "awards_rels_assignments_fk",
+    }).onDelete("cascade"),
+  ],
+);
+
 export const qualifications = pgTable(
   "qualifications",
   {
@@ -1506,6 +1595,98 @@ export const assignments_rels = pgTable(
   ],
 );
 
+export const assignment_transfers = pgTable(
+  "assignment_transfers",
+  {
+    id: serial("id").primaryKey(),
+    requester: integer("requester_id")
+      .notNull()
+      .references(() => users.id, {
+        onDelete: "set null",
+      }),
+    fromAssignment: integer("from_assignment_id")
+      .notNull()
+      .references(() => assignments.id, {
+        onDelete: "set null",
+      }),
+    toAssignment: integer("to_assignment_id")
+      .notNull()
+      .references(() => assignments.id, {
+        onDelete: "set null",
+      }),
+    status: enum_assignment_transfers_status("status").notNull().default("pending"),
+    escalationReason: enum_assignment_transfers_escalation_reason("escalation_reason"),
+    fromLeaderDecision: enum_assignment_transfers_from_leader_decision("from_leader_decision")
+      .notNull()
+      .default("pending"),
+    toLeaderDecision: enum_assignment_transfers_to_leader_decision("to_leader_decision")
+      .notNull()
+      .default("pending"),
+    fromDecisionBy: integer("from_decision_by_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    toDecisionBy: integer("to_decision_by_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    fromDecidedAt: timestamp("from_decided_at", {
+      mode: "string",
+      withTimezone: true,
+      precision: 3,
+    }),
+    toDecidedAt: timestamp("to_decided_at", { mode: "string", withTimezone: true, precision: 3 }),
+    fromLeaderSnapshot: integer("from_leader_snapshot_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    toLeaderSnapshot: integer("to_leader_snapshot_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    rejectionReason: varchar("rejection_reason"),
+    requestNote: varchar("request_note"),
+    appealNote: varchar("appeal_note"),
+    resolvedBy: integer("resolved_by_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    resolutionNote: varchar("resolution_note"),
+    resolvedAt: timestamp("resolved_at", { mode: "string", withTimezone: true, precision: 3 }),
+    discordFromLeaderMessageId: varchar("discord_from_leader_message_id"),
+    discordToLeaderMessageId: varchar("discord_to_leader_message_id"),
+    discordRequesterMessageId: varchar("discord_requester_message_id"),
+    sourceNotifiedToUserId: integer("source_notified_to_user_id_id").references(() => users.id, {
+      onDelete: "set null",
+    }),
+    destinationNotifiedToUserId: integer("destination_notified_to_user_id_id").references(
+      () => users.id,
+      {
+        onDelete: "set null",
+      },
+    ),
+    discordDeliveredKeys: jsonb("discord_delivered_keys").default(sql`'[]'::jsonb`),
+    updatedAt: timestamp("updated_at", { mode: "string", withTimezone: true, precision: 3 })
+      .defaultNow()
+      .notNull(),
+    createdAt: timestamp("created_at", { mode: "string", withTimezone: true, precision: 3 })
+      .defaultNow()
+      .notNull(),
+  },
+  (columns) => [
+    index("assignment_transfers_requester_idx").on(columns.requester),
+    index("assignment_transfers_from_assignment_idx").on(columns.fromAssignment),
+    index("assignment_transfers_to_assignment_idx").on(columns.toAssignment),
+    index("assignment_transfers_status_idx").on(columns.status),
+    index("assignment_transfers_from_decision_by_idx").on(columns.fromDecisionBy),
+    index("assignment_transfers_to_decision_by_idx").on(columns.toDecisionBy),
+    index("assignment_transfers_from_leader_snapshot_idx").on(columns.fromLeaderSnapshot),
+    index("assignment_transfers_to_leader_snapshot_idx").on(columns.toLeaderSnapshot),
+    index("assignment_transfers_resolved_by_idx").on(columns.resolvedBy),
+    index("assignment_transfers_source_notified_to_user_id_idx").on(columns.sourceNotifiedToUserId),
+    index("assignment_transfers_destination_notified_to_user_id_idx").on(
+      columns.destinationNotifiedToUserId,
+    ),
+    index("assignment_transfers_updated_at_idx").on(columns.updatedAt),
+    index("assignment_transfers_created_at_idx").on(columns.createdAt),
+  ],
+);
+
 export const experience = pgTable(
   "experience",
   {
@@ -1952,6 +2133,7 @@ export const campaigns = pgTable(
     name: varchar("name").notNull(),
     summary: varchar("summary").notNull().default("An Arma 3 campaign."),
     status: enum_campaigns_status("status").notNull().default("concept"),
+    campaignMode: enum_campaigns_campaign_mode("campaign_mode").notNull().default("custom"),
     description: jsonb("description"),
     startDate: timestamp("start_date", { mode: "string", withTimezone: true, precision: 3 }),
     endDate: timestamp("end_date", { mode: "string", withTimezone: true, precision: 3 }),
@@ -3409,6 +3591,37 @@ export const tickets_activity = pgTable(
   ],
 );
 
+export const tickets_edit_history = pgTable(
+  "tickets_edit_history",
+  {
+    _order: integer("_order").notNull(),
+    _parentID: integer("_parent_id").notNull(),
+    id: varchar("id").primaryKey(),
+    before: jsonb("before").notNull(),
+    after: jsonb("after").notNull(),
+    editedBy: integer("edited_by_id")
+      .notNull()
+      .references(() => users.id, {
+        onDelete: "set null",
+      }),
+    editedAt: timestamp("edited_at", {
+      mode: "string",
+      withTimezone: true,
+      precision: 3,
+    }).notNull(),
+  },
+  (columns) => [
+    index("tickets_edit_history_order_idx").on(columns._order),
+    index("tickets_edit_history_parent_id_idx").on(columns._parentID),
+    index("tickets_edit_history_edited_by_idx").on(columns.editedBy),
+    foreignKey({
+      columns: [columns["_parentID"]],
+      foreignColumns: [tickets.id],
+      name: "tickets_edit_history_parent_id_fk",
+    }).onDelete("cascade"),
+  ],
+);
+
 export const tickets = pgTable(
   "tickets",
   {
@@ -3494,6 +3707,36 @@ export const tickets_rels = pgTable(
   ],
 );
 
+export const ticket_votes = pgTable(
+  "ticket_votes",
+  {
+    id: serial("id").primaryKey(),
+    ticket: integer("ticket_id")
+      .notNull()
+      .references(() => tickets.id, {
+        onDelete: "set null",
+      }),
+    user: integer("user_id")
+      .notNull()
+      .references(() => users.id, {
+        onDelete: "set null",
+      }),
+    updatedAt: timestamp("updated_at", { mode: "string", withTimezone: true, precision: 3 })
+      .defaultNow()
+      .notNull(),
+    createdAt: timestamp("created_at", { mode: "string", withTimezone: true, precision: 3 })
+      .defaultNow()
+      .notNull(),
+  },
+  (columns) => [
+    index("ticket_votes_ticket_idx").on(columns.ticket),
+    index("ticket_votes_user_idx").on(columns.user),
+    index("ticket_votes_updated_at_idx").on(columns.updatedAt),
+    index("ticket_votes_created_at_idx").on(columns.createdAt),
+    uniqueIndex("ticket_user_idx").on(columns.ticket, columns.user),
+  ],
+);
+
 export const projects = pgTable(
   "projects",
   {
@@ -3935,6 +4178,7 @@ export const payload_locked_documents_rels = pgTable(
     awardsID: integer("awards_id"),
     qualificationsID: integer("qualifications_id"),
     assignmentsID: integer("assignments_id"),
+    "assignment-transfersID": integer("assignment_transfers_id"),
     experienceID: integer("experience_id"),
     "user-notificationsID": integer("user_notifications_id"),
     evaluationsID: integer("evaluations_id"),
@@ -3956,6 +4200,7 @@ export const payload_locked_documents_rels = pgTable(
     "market-listingsID": integer("market_listings_id"),
     "market-negotiationsID": integer("market_negotiations_id"),
     ticketsID: integer("tickets_id"),
+    "ticket-votesID": integer("ticket_votes_id"),
     projectsID: integer("projects_id"),
     sprintsID: integer("sprints_id"),
     releasesID: integer("releases_id"),
@@ -3989,6 +4234,9 @@ export const payload_locked_documents_rels = pgTable(
     index("payload_locked_documents_rels_awards_id_idx").on(columns.awardsID),
     index("payload_locked_documents_rels_qualifications_id_idx").on(columns.qualificationsID),
     index("payload_locked_documents_rels_assignments_id_idx").on(columns.assignmentsID),
+    index("payload_locked_documents_rels_assignment_transfers_id_idx").on(
+      columns["assignment-transfersID"],
+    ),
     index("payload_locked_documents_rels_experience_id_idx").on(columns.experienceID),
     index("payload_locked_documents_rels_user_notifications_id_idx").on(
       columns["user-notificationsID"],
@@ -4018,6 +4266,7 @@ export const payload_locked_documents_rels = pgTable(
       columns["market-negotiationsID"],
     ),
     index("payload_locked_documents_rels_tickets_id_idx").on(columns.ticketsID),
+    index("payload_locked_documents_rels_ticket_votes_id_idx").on(columns["ticket-votesID"]),
     index("payload_locked_documents_rels_projects_id_idx").on(columns.projectsID),
     index("payload_locked_documents_rels_sprints_id_idx").on(columns.sprintsID),
     index("payload_locked_documents_rels_releases_id_idx").on(columns.releasesID),
@@ -4109,6 +4358,11 @@ export const payload_locked_documents_rels = pgTable(
       foreignColumns: [assignments.id],
       name: "payload_locked_documents_rels_assignments_fk",
     }).onDelete("cascade"),
+    foreignKey({
+      columns: [columns["assignment-transfersID"]],
+      foreignColumns: [assignment_transfers.id],
+      name: "payload_locked_documents_rels_assignment_transfers_fk",
+    }).onDelete("cascade"),
     foreignKey({
       columns: [columns["experienceID"]],
       foreignColumns: [experience.id],
@@ -4214,6 +4468,11 @@ export const payload_locked_documents_rels = pgTable(
       foreignColumns: [tickets.id],
       name: "payload_locked_documents_rels_tickets_fk",
     }).onDelete("cascade"),
+    foreignKey({
+      columns: [columns["ticket-votesID"]],
+      foreignColumns: [ticket_votes.id],
+      name: "payload_locked_documents_rels_ticket_votes_fk",
+    }).onDelete("cascade"),
     foreignKey({
       columns: [columns["projectsID"]],
       foreignColumns: [projects.id],
@@ -4792,12 +5051,43 @@ export const relations_profiles = relations(profiles, ({ one, many }) => ({
     relationName: "_rels",
   }),
 }));
-export const relations_awards = relations(awards, ({ one }) => ({
+export const relations_awards_grant_config_allowed_grantor_assignment_types = relations(
+  awards_grant_config_allowed_grantor_assignment_types,
+  ({ one }) => ({
+    parent: one(awards, {
+      fields: [awards_grant_config_allowed_grantor_assignment_types.parent],
+      references: [awards.id],
+      relationName: "grantConfig_allowedGrantorAssignmentTypes",
+    }),
+  }),
+);
+export const relations_awards_rels = relations(awards_rels, ({ one }) => ({
+  parent: one(awards, {
+    fields: [awards_rels.parent],
+    references: [awards.id],
+    relationName: "_rels",
+  }),
+  assignmentsID: one(assignments, {
+    fields: [awards_rels.assignmentsID],
+    references: [assignments.id],
+    relationName: "assignments",
+  }),
+}));
+export const relations_awards = relations(awards, ({ one, many }) => ({
   image: one(media, {
     fields: [awards.image],
     references: [media.id],
     relationName: "image",
   }),
+  grantConfig_allowedGrantorAssignmentTypes: many(
+    awards_grant_config_allowed_grantor_assignment_types,
+    {
+      relationName: "grantConfig_allowedGrantorAssignmentTypes",
+    },
+  ),
+  _rels: many(awards_rels, {
+    relationName: "_rels",
+  }),
 }));
 export const relations_qualifications = relations(qualifications, () => ({}));
 export const relations_assignments_rels = relations(assignments_rels, ({ one }) => ({
@@ -4827,6 +5117,58 @@ export const relations_assignments = relations(assignments, ({ one, many }) => (
     relationName: "_rels",
   }),
 }));
+export const relations_assignment_transfers = relations(assignment_transfers, ({ one }) => ({
+  requester: one(users, {
+    fields: [assignment_transfers.requester],
+    references: [users.id],
+    relationName: "requester",
+  }),
+  fromAssignment: one(assignments, {
+    fields: [assignment_transfers.fromAssignment],
+    references: [assignments.id],
+    relationName: "fromAssignment",
+  }),
+  toAssignment: one(assignments, {
+    fields: [assignment_transfers.toAssignment],
+    references: [assignments.id],
+    relationName: "toAssignment",
+  }),
+  fromDecisionBy: one(users, {
+    fields: [assignment_transfers.fromDecisionBy],
+    references: [users.id],
+    relationName: "fromDecisionBy",
+  }),
+  toDecisionBy: one(users, {
+    fields: [assignment_transfers.toDecisionBy],
+    references: [users.id],
+    relationName: "toDecisionBy",
+  }),
+  fromLeaderSnapshot: one(users, {
+    fields: [assignment_transfers.fromLeaderSnapshot],
+    references: [users.id],
+    relationName: "fromLeaderSnapshot",
+  }),
+  toLeaderSnapshot: one(users, {
+    fields: [assignment_transfers.toLeaderSnapshot],
+    references: [users.id],
+    relationName: "toLeaderSnapshot",
+  }),
+  resolvedBy: one(users, {
+    fields: [assignment_transfers.resolvedBy],
+    references: [users.id],
+    relationName: "resolvedBy",
+  }),
+  sourceNotifiedToUserId: one(users, {
+    fields: [assignment_transfers.sourceNotifiedToUserId],
+    references: [users.id],
+    relationName: "sourceNotifiedToUserId",
+  }),
+  destinationNotifiedToUserId: one(users, {
+    fields: [assignment_transfers.destinationNotifiedToUserId],
+    references: [users.id],
+    relationName: "destinationNotifiedToUserId",
+  }),
+}));
 export const relations_experience = relations(experience, () => ({}));
 export const relations_user_notifications = relations(user_notifications, ({ one }) => ({
   user: one(users, {
@@ -5771,6 +6113,18 @@ export const relations_tickets_activity = relations(tickets_activity, ({ one })
     relationName: "author",
   }),
 }));
+export const relations_tickets_edit_history = relations(tickets_edit_history, ({ one }) => ({
+  _parentID: one(tickets, {
+    fields: [tickets_edit_history._parentID],
+    references: [tickets.id],
+    relationName: "editHistory",
+  }),
+  editedBy: one(users, {
+    fields: [tickets_edit_history.editedBy],
+    references: [users.id],
+    relationName: "editedBy",
+  }),
+}));
 export const relations_tickets_rels = relations(tickets_rels, ({ one }) => ({
   parent: one(tickets, {
     fields: [tickets_rels.parent],
@@ -5797,6 +6151,9 @@ export const relations_tickets = relations(tickets, ({ one, many }) => ({
   activity: many(tickets_activity, {
     relationName: "activity",
   }),
+  editHistory: many(tickets_edit_history, {
+    relationName: "editHistory",
+  }),
   project: one(projects, {
     fields: [tickets.project],
     references: [projects.id],
@@ -5821,6 +6178,18 @@ export const relations_tickets = relations(tickets, ({ one, many }) => ({
     relationName: "_rels",
   }),
 }));
+export const relations_ticket_votes = relations(ticket_votes, ({ one }) => ({
+  ticket: one(tickets, {
+    fields: [ticket_votes.ticket],
+    references: [tickets.id],
+    relationName: "ticket",
+  }),
+  user: one(users, {
+    fields: [ticket_votes.user],
+    references: [users.id],
+    relationName: "user",
+  }),
+}));
 export const relations_projects = relations(projects, ({ one }) => ({
   lead: one(users, {
     fields: [projects.lead],
@@ -5986,6 +6355,11 @@ export const relations_payload_locked_documents_rels = relations(
       references: [assignments.id],
       relationName: "assignments",
     }),
+    "assignment-transfersID": one(assignment_transfers, {
+      fields: [payload_locked_documents_rels["assignment-transfersID"]],
+      references: [assignment_transfers.id],
+      relationName: "assignment-transfers",
+    }),
     experienceID: one(experience, {
       fields: [payload_locked_documents_rels.experienceID],
       references: [experience.id],
@@ -6091,6 +6465,11 @@ export const relations_payload_locked_documents_rels = relations(
       references: [tickets.id],
       relationName: "tickets",
     }),
+    "ticket-votesID": one(ticket_votes, {
+      fields: [payload_locked_documents_rels["ticket-votesID"]],
+      references: [ticket_votes.id],
+      relationName: "ticket-votes",
+    }),
     projectsID: one(projects, {
       fields: [payload_locked_documents_rels.projectsID],
       references: [projects.id],
@@ -6273,8 +6652,14 @@ type DatabaseSchema = {
   enum_users_preferences_discord_muted_types: typeof enum_users_preferences_discord_muted_types;
   enum_users_preferences_display_lead_or_actual: typeof enum_users_preferences_display_lead_or_actual;
   enum_roles_permissions: typeof enum_roles_permissions;
+  enum_awards_grant_config_allowed_grantor_assignment_types: typeof enum_awards_grant_config_allowed_grantor_assignment_types;
   enum_awards_type: typeof enum_awards_type;
+  enum_awards_grant_config_recipient_scope: typeof enum_awards_grant_config_recipient_scope;
   enum_assignments_type: typeof enum_assignments_type;
+  enum_assignment_transfers_status: typeof enum_assignment_transfers_status;
+  enum_assignment_transfers_escalation_reason: typeof enum_assignment_transfers_escalation_reason;
+  enum_assignment_transfers_from_leader_decision: typeof enum_assignment_transfers_from_leader_decision;
+  enum_assignment_transfers_to_leader_decision: typeof enum_assignment_transfers_to_leader_decision;
   enum_evaluations_kind: typeof enum_evaluations_kind;
   enum_evaluations_level: typeof enum_evaluations_level;
   enum_missions_factions_involved_threat_level: typeof enum_missions_factions_involved_threat_level;
@@ -6287,6 +6672,7 @@ type DatabaseSchema = {
   enum_missions_civilian_presence: typeof enum_missions_civilian_presence;
   enum_mission_attendances_response: typeof enum_mission_attendances_response;
   enum_campaigns_status: typeof enum_campaigns_status;
+  enum_campaigns_campaign_mode: typeof enum_campaigns_campaign_mode;
   enum_factions_type: typeof enum_factions_type;
   enum_technologies_approval_status: typeof enum_technologies_approval_status;
   enum_technologies_type: typeof enum_technologies_type;
@@ -6359,10 +6745,13 @@ type DatabaseSchema = {
   profiles_progression_awards: typeof profiles_progression_awards;
   profiles: typeof profiles;
   profiles_rels: typeof profiles_rels;
+  awards_grant_config_allowed_grantor_assignment_types: typeof awards_grant_config_allowed_grantor_assignment_types;
   awards: typeof awards;
+  awards_rels: typeof awards_rels;
   qualifications: typeof qualifications;
   assignments: typeof assignments;
   assignments_rels: typeof assignments_rels;
+  assignment_transfers: typeof assignment_transfers;
   experience: typeof experience;
   user_notifications: typeof user_notifications;
   evaluations: typeof evaluations;
@@ -6422,8 +6811,10 @@ type DatabaseSchema = {
   market_negotiations_history: typeof market_negotiations_history;
   market_negotiations: typeof market_negotiations;
   tickets_activity: typeof tickets_activity;
+  tickets_edit_history: typeof tickets_edit_history;
   tickets: typeof tickets;
   tickets_rels: typeof tickets_rels;
+  ticket_votes: typeof ticket_votes;
   projects: typeof projects;
   sprints: typeof sprints;
   releases: typeof releases;
@@ -6475,10 +6866,13 @@ type DatabaseSchema = {
   relations_profiles_progression_awards: typeof relations_profiles_progression_awards;
   relations_profiles_rels: typeof relations_profiles_rels;
   relations_profiles: typeof relations_profiles;
+  relations_awards_grant_config_allowed_grantor_assignment_types: typeof relations_awards_grant_config_allowed_grantor_assignment_types;
+  relations_awards_rels: typeof relations_awards_rels;
   relations_awards: typeof relations_awards;
   relations_qualifications: typeof relations_qualifications;
   relations_assignments_rels: typeof relations_assignments_rels;
   relations_assignments: typeof relations_assignments;
+  relations_assignment_transfers: typeof relations_assignment_transfers;
   relations_experience: typeof relations_experience;
   relations_user_notifications: typeof relations_user_notifications;
   relations_evaluations: typeof relations_evaluations;
@@ -6538,8 +6932,10 @@ type DatabaseSchema = {
   relations_market_negotiations_history: typeof relations_market_negotiations_history;
   relations_market_negotiations: typeof relations_market_negotiations;
   relations_tickets_activity: typeof relations_tickets_activity;
+  relations_tickets_edit_history: typeof relations_tickets_edit_history;
   relations_tickets_rels: typeof relations_tickets_rels;
   relations_tickets: typeof relations_tickets;
+  relations_ticket_votes: typeof relations_ticket_votes;
   relations_projects: typeof relations_projects;
   relations_sprints: typeof relations_sprints;
   relations_releases: typeof relations_releases;

src/payload-types.ts

@@ -103,6 +103,7 @@ export interface Config {
     'market-listings': MarketListing;
     'market-negotiations': MarketNegotiation;
     tickets: Ticket;
+    'ticket-votes': TicketVote;
     projects: Project;
     sprints: Sprint;
     releases: Release;
@@ -165,6 +166,7 @@ export interface Config {
     'market-listings': MarketListingsSelect<false> | MarketListingsSelect<true>;
     'market-negotiations': MarketNegotiationsSelect<false> | MarketNegotiationsSelect<true>;
     tickets: TicketsSelect<false> | TicketsSelect<true>;
+    'ticket-votes': TicketVotesSelect<false> | TicketVotesSelect<true>;
     projects: ProjectsSelect<false> | ProjectsSelect<true>;
     sprints: SprintsSelect<false> | SprintsSelect<true>;
     releases: ReleasesSelect<false> | ReleasesSelect<true>;
@@ -2776,6 +2778,34 @@ export interface Ticket {
         id?: string | null;
       }[]
     | null;
+  /**
+   * Immutable before/after snapshots captured when the author edits a ticket.
+   */
+  editHistory?:
+    | {
+        before:
+          | {
+              [k: string]: unknown;
+            }
+          | unknown[]
+          | string
+          | number
+          | boolean
+          | null;
+        after:
+          | {
+              [k: string]: unknown;
+            }
+          | unknown[]
+          | string
+          | number
+          | boolean
+          | null;
+        editedBy: number | User;
+        editedAt: string;
+        id?: string | null;
+      }[]
+    | null;
   /**
    * Set automatically when the ticket reaches a closing status.
    */
@@ -2931,6 +2961,17 @@ export interface Label {
   updatedAt: string;
   createdAt: string;
 }
+/**
+ * This interface was referenced by `Config`'s JSON-Schema
+ * via the `definition` "ticket-votes".
+ */
+export interface TicketVote {
+  id: number;
+  ticket: number | Ticket;
+  user: number | User;
+  updatedAt: string;
+  createdAt: string;
+}
 /**
  * This interface was referenced by `Config`'s JSON-Schema
  * via the `definition` "narrative-events".
@@ -3282,6 +3323,10 @@ export interface PayloadLockedDocument {
         relationTo: 'tickets';
         value: number | Ticket;
       } | null)
+    | ({
+        relationTo: 'ticket-votes';
+        value: number | TicketVote;
+      } | null)
     | ({
         relationTo: 'projects';
         value: number | Project;
@@ -4504,6 +4549,15 @@ export interface TicketsSelect<T extends boolean = true> {
         created_at?: T;
         id?: T;
       };
+  editHistory?:
+    | T
+    | {
+        before?: T;
+        after?: T;
+        editedBy?: T;
+        editedAt?: T;
+        id?: T;
+      };
   closedAt?: T;
   project?: T;
   sprint?: T;
@@ -4519,6 +4573,16 @@ export interface TicketsSelect<T extends boolean = true> {
   updatedAt?: T;
   createdAt?: T;
 }
+/**
+ * This interface was referenced by `Config`'s JSON-Schema
+ * via the `definition` "ticket-votes_select".
+ */
+export interface TicketVotesSelect<T extends boolean = true> {
+  ticket?: T;
+  user?: T;
+  updatedAt?: T;
+  createdAt?: T;
+}
 /**
  * This interface was referenced by `Config`'s JSON-Schema
  * via the `definition` "projects_select".

src/payload.config.ts

@@ -49,6 +49,7 @@ import { MarketNegotiations } from "@/collections/market/MarketNegotiations";
 import { UserNotifications } from "@/collections/users/UserNotifications";
 import { Evaluations } from "@/collections/users/Evaluations";
 import { Tickets } from "@/collections/tickets/Tickets";
+import { TicketVotes } from "@/collections/tickets/TicketVotes";
 import { Projects } from "@/collections/projects/Projects";
 import { Sprints } from "@/collections/projects/Sprints";
 import { Releases } from "@/collections/projects/Releases";
@@ -237,6 +238,7 @@ export default buildConfig({
 
     // Helpdesk
     Tickets,
+    TicketVotes,
 
     // Projects
     Projects,

src/utils/event-log/eventTypes.ts

@@ -108,6 +108,9 @@ export const EventTypes = {
   TicketReply: "ticket:reply",
   TicketStatusChange: "ticket:status-change",
   TicketAssign: "ticket:assign",
+  TicketEdit: "ticket:edit",
+  TicketVote: "ticket:vote",
+  TicketUnvote: "ticket:unvote",
 
   // Projects
   ProjectCreate: "project:create",

tests/int/tickets.int.spec.ts

@@ -7,6 +7,7 @@ import type { Ticket, User } from "@/payload-types";
 import { plaintextToLexical } from "@/lib/tickets/lexical";
 import { getStaffUserIds } from "@/lib/tickets/staff";
 import { STATUS_LABEL, TICKET_STATUSES } from "@/lib/tickets/ticketMeta";
+import { setTicketVoteForUser, updateTicketByAuthor } from "@/lib/tickets/mutations";
 
 let payload: Payload;
 
@@ -108,6 +109,19 @@ describe("Tickets", () => {
       depth: 0,
       overrideAccess: true,
     });
+    const ticketIds = tickets.docs.map((ticket) => ticket.id);
+    if (ticketIds.length > 0) {
+      const votes = await payload.find({
+        collection: "ticket-votes",
+        where: { ticket: { in: ticketIds } },
+        limit: 500,
+        depth: 0,
+        overrideAccess: true,
+      });
+      for (const vote of votes.docs) {
+        await payload.delete({ collection: "ticket-votes", id: vote.id, overrideAccess: true });
+      }
+    }
     for (const ticket of tickets.docs) {
       await payload.delete({ collection: "tickets", id: ticket.id, overrideAccess: true });
     }
@@ -237,6 +251,92 @@ describe("Tickets", () => {
     expect(idOf(populated.assignee)).toBeNull();
   });
 
+  it("auto-transitions waiting_on_reporter → in_progress when reporter replies", async () => {
+    const ticket = await createTicket(reporter.id);
+    // Set status to waiting_on_reporter
+    await payload.update({
+      collection: "tickets",
+      id: ticket.id,
+      data: { status: "waiting_on_reporter" },
+      overrideAccess: true,
+      depth: 0,
+    });
+    let populated = await fetchTicket(ticket.id);
+    expect(populated.status).toBe("waiting_on_reporter");
+    // Verify no closedAt set by this transition (waiting_on_reporter is not a closing status)
+    expect(populated.closedAt).toBeNull();
+
+    // Reporter replies (activity + status change via raw payload.update — this triggers
+    // the beforeChange hook which appends the system entry; the action also includes
+    // the auto-resume logic that sets status to in_progress)
+    await payload.update({
+      collection: "tickets",
+      id: ticket.id,
+      data: {
+        activity: [
+          ...((await fetchTicket(ticket.id)).activity ?? []),
+          {
+            type: "client_message",
+            content: plaintextToLexical("This is the reporter's reply."),
+            author: reporter.id,
+            created_at: new Date().toISOString(),
+          },
+        ],
+        status: "in_progress",
+      },
+      overrideAccess: true,
+      depth: 0,
+    });
+
+    populated = await fetchTicket(ticket.id);
+    expect(populated.status).toBe("in_progress");
+    expect(populated.closedAt).toBeNull();
+
+    // System entry from beforeChange hook
+    expect(activityTexts(populated)).toContain(
+      `Status changed from ${STATUS_LABEL.waiting_on_reporter} to ${STATUS_LABEL.in_progress}`,
+    );
+  });
+
+  it("does not auto-transition when staff replies to waiting_on_reporter", async () => {
+    const ticket = await createTicket(reporter.id);
+    // Set status to waiting_on_reporter
+    await payload.update({
+      collection: "tickets",
+      id: ticket.id,
+      data: { status: "waiting_on_reporter" },
+      overrideAccess: true,
+      depth: 0,
+    });
+
+    // Staff replies (activity change only — the action would NOT set status since
+    // staff replies don't auto-resume)
+    const updated = await payload.update({
+      collection: "tickets",
+      id: ticket.id,
+      data: {
+        activity: [
+          ...((await fetchTicket(ticket.id)).activity ?? []),
+          {
+            type: "agent_message",
+            content: plaintextToLexical("Staff comment."),
+            author: staff.id,
+            created_at: new Date().toISOString(),
+          },
+        ],
+      },
+      overrideAccess: true,
+      depth: 0,
+    });
+
+    // Status should NOT auto-transition (staff reply doesn't auto-resume)
+    expect(updated.status).toBe("waiting_on_reporter");
+    // Only the system entry from the direct payload update, no auto-transition entry
+    expect(activityTexts(updated)).not.toContain(
+      `Status changed from ${STATUS_LABEL.waiting_on_reporter} to ${STATUS_LABEL.in_progress}`,
+    );
+  });
+
   it("preserves client/agent messages appended by actions", async () => {
     const ticket = await createTicket(reporter.id);
 
@@ -272,4 +372,111 @@ describe("Tickets", () => {
       expect(STATUS_LABEL[status.value]).toBe(status.label);
     }
   });
+
+  it("records immutable before and after snapshots when the author edits a ticket", async () => {
+    const ticket = await createTicket(reporter.id, `${RUN} Editable`);
+
+    await updateTicketByAuthor(payload, reporter, {
+      ticketId: ticket.id,
+      title: `${RUN} Edited title`,
+      description: `${RUN} edited description`,
+      category: "feature_request",
+      priority: "critical",
+    });
+
+    const updated = await fetchTicket(ticket.id);
+    expect(updated.title).toBe(`${RUN} Edited title`);
+    expect(convertLexicalToPlaintext({ data: updated.description })).toBe(
+      `${RUN} edited description`,
+    );
+    expect(updated.editHistory).toHaveLength(1);
+    expect(updated.editHistory?.[0]?.before).toEqual({
+      title: `${RUN} Editable`,
+      description: `${RUN} description with multiple\nlines of detail.`,
+      category: "bug_report",
+      priority: "high",
+    });
+    expect(updated.editHistory?.[0]?.after).toEqual({
+      title: `${RUN} Edited title`,
+      description: `${RUN} edited description`,
+      category: "feature_request",
+      priority: "critical",
+    });
+    expect(activityTexts(updated).some((text) => text.includes("Ticket details edited"))).toBe(
+      true,
+    );
+
+    await expect(
+      payload.update({
+        collection: "tickets",
+        id: ticket.id,
+        data: { editHistory: [] },
+        overrideAccess: true,
+      }),
+    ).rejects.toThrow("Ticket edit history is immutable");
+  });
+
+  it("rejects ticket edits from users other than the author", async () => {
+    const ticket = await createTicket(reporter.id, `${RUN} Author only`);
+
+    await expect(
+      updateTicketByAuthor(payload, assignee, {
+        ticketId: ticket.id,
+        title: `${RUN} Unauthorized edit`,
+        description: `${RUN} should not be saved`,
+        category: "other",
+        priority: "low",
+      }),
+    ).rejects.toThrow("Only the ticket author can edit this ticket");
+
+    expect((await fetchTicket(ticket.id)).title).toBe(`${RUN} Author only`);
+  });
+
+  it("sets and clears one durable vote per user idempotently", async () => {
+    const ticket = await createTicket(reporter.id, `${RUN} Voting`);
+
+    expect(await setTicketVoteForUser(payload, reporter, ticket.id, true)).toEqual({
+      voteCount: 1,
+      voted: true,
+    });
+    expect(await setTicketVoteForUser(payload, reporter, ticket.id, true)).toEqual({
+      voteCount: 1,
+      voted: true,
+    });
+    expect(await setTicketVoteForUser(payload, assignee, ticket.id, true)).toEqual({
+      voteCount: 2,
+      voted: true,
+    });
+
+    await expect(
+      payload.create({
+        collection: "ticket-votes",
+        data: { ticket: ticket.id, user: reporter.id },
+        overrideAccess: true,
+      }),
+    ).rejects.toThrow();
+
+    expect(await setTicketVoteForUser(payload, reporter, ticket.id, false)).toEqual({
+      voteCount: 1,
+      voted: false,
+    });
+    expect(await setTicketVoteForUser(payload, reporter, ticket.id, false)).toEqual({
+      voteCount: 1,
+      voted: false,
+    });
+  });
+
+  it("rejects voting only when a ticket is canceled", async () => {
+    const ticket = await createTicket(reporter.id, `${RUN} Canceled voting`);
+    await payload.update({
+      collection: "tickets",
+      id: ticket.id,
+      data: { status: "canceled" },
+      overrideAccess: true,
+    });
+
+    await expect(setTicketVoteForUser(payload, reporter, ticket.id, true)).rejects.toThrow(
+      "Canceled tickets cannot receive votes",
+    );
+  });
 });