diff --git a/src/layouts/entry-page/entry-page.vue b/src/layouts/entry-page/entry-page.vue
index c53c9125..a4d4a138 100644
--- a/src/layouts/entry-page/entry-page.vue
+++ b/src/layouts/entry-page/entry-page.vue
@@ -89,6 +89,8 @@ export default {
                 this.unauthorized = !authorized;
 
                 if (authorized) {
+                    this.mainStore.applicationUser.coverageAttempts = 0;
+                    console.log(this.mainStore.applicationUser.coverageAttempts);
                     // Forced full location redirect here. We do not want the entry page as part of the router/flow/path history.
                     window.location = `/?issPage=${issPageValues.WELCOME_PAGE}`;
                 }
diff --git a/src/layouts/welcome-page/welcome-page.vue b/src/layouts/welcome-page/welcome-page.vue
index c64371b5..56e3f752 100644
--- a/src/layouts/welcome-page/welcome-page.vue
+++ b/src/layouts/welcome-page/welcome-page.vue
@@ -308,6 +308,9 @@ export default {
         },
         isCoverageEnabled() {
             return this.mainStore.issConfig.isCoverageEnabled;
+        },
+        isCoverageLookupRestricted() {
+            return this.mainStore.applicationUser.coverageAttempts >= 11;
         }
     },
     methods: {
@@ -316,8 +319,10 @@ export default {
             await this.mainStore.getDuplicateReferrals()
                 .then(() => {}, () => {})
                 .finally(async () => {
-                    if (this.isCoverageEnabled) {
+                    if (this.isCoverageEnabled && !this.isCoverageLookupRestricted) {
                         await this.mainStore.getCoveragePolicyInfo()?.then(() => {}, () => {});
+                    } else {
+                        this.mainStore.order.policy.policyLookupSuccessful = false;
                     }
                     this.navigateForward();
                 });
diff --git a/src/store/index.js b/src/store/index.js
index 803fb30f..294bcc6d 100644
--- a/src/store/index.js
+++ b/src/store/index.js
@@ -183,7 +183,8 @@ const getDefaultState = () => ({
         lastPageVisited: null,
         triggeredSiteEntry: false, // TODO not in save session
         duplicateOrders: [],
-        hasSentSaveQuoteEmail: null
+        hasSentSaveQuoteEmail: null,
+        coverageAttempts: 0
     },
     issConfig: {
         clientName: 'Generic Insurance', // this is the default and will be overriden by the client's name
@@ -437,6 +438,8 @@ export const useMainStore = defineStore({
         getCoveragePolicyInfo() {
             const { order } = this;
             const { policy } = order;
+            this.applicationUser.coverageAttempts += 1;
+            console.log(this.applicationUser.coverageAttempts);
             return new Promise((resolve, reject) => {
                 globalMethods.callHttpClient({
                     method: endpoints.CoveragePolicyInfo.method,