diff --git a/src/App.vue b/src/App.vue
index fd4a5b43..a87cca15 100644
--- a/src/App.vue
+++ b/src/App.vue
@@ -1,12 +1,42 @@
 <template>
   <router-view v-slot="{ Component }">
-    <transition :duration="{ enter: 200, leave: 200 }" name="route-fade" mode="out-in">
+    <transition
+      :duration="{ enter: 200, leave: 200 }"
+      name="route-fade"
+      mode="out-in">
       <!-- The above durations should be kept in sync with the global css class "fade-on-route-transition" -->
       <component :is="Component" />
     </transition>
   </router-view>
+  <loadingModal
+    :showLoader="shouldShowLoader"
+    :showTextCarousel="shouldShowTextCarousel" />
 </template>
 
+<script>
+import loadingModal from '@/iss-components/loading-modal/loading-modal.vue';
+import showIssLoadingModal from '@/helpers/loading-modal-helper.js';
+
+export default {
+    name: 'app',
+    components: {
+        loadingModal
+    },
+    setup() {
+        const { globalNonpersistedState } = showIssLoadingModal();
+        return { globalNonpersistedState };
+    },
+    computed: {
+        shouldShowLoader() {
+            return this.globalNonpersistedState.showLoadingModal;
+        },
+        shouldShowTextCarousel() {
+            return this.globalNonpersistedState.showTextCarousel;
+        }
+    }
+};
+</script>
+
 <style lang="scss">
    @import "./node_modules/bootstrap/scss/bootstrap";
    @import "@/styles/common-styles.scss";
diff --git a/src/helpers/loading-modal-helper.js b/src/helpers/loading-modal-helper.js
new file mode 100644
index 00000000..b7161980
--- /dev/null
+++ b/src/helpers/loading-modal-helper.js
@@ -0,0 +1,20 @@
+import { reactive } from 'vue';
+
+// state encapsulated and managed by the composable
+const globalNonpersistedState = reactive({
+    showLoadingModal: true,
+    showTextCarousel: false
+});
+
+const showIssLoadingModal = (newValue, showTextCarousel = false) => {
+    if (newValue !== undefined) {
+        globalNonpersistedState.showLoadingModal = newValue;
+    }
+    if (showTextCarousel !== undefined) {
+        globalNonpersistedState.showTextCarousel = showTextCarousel;
+    }
+
+    return { globalNonpersistedState };
+};
+
+export default showIssLoadingModal;
diff --git a/src/iss-components/loading-modal/loading-modal.vue b/src/iss-components/loading-modal/loading-modal.vue
index 02deed69..453fbf49 100644
--- a/src/iss-components/loading-modal/loading-modal.vue
+++ b/src/iss-components/loading-modal/loading-modal.vue
@@ -1,6 +1,6 @@
 <template>
     <div
-        v-if="isModalVisible"
+        v-if="showModalContent"
         class="container-fluid modal-loader">
         <div class="row g-2 h-100 d-flex align-items-center">
             <div class="container-fluid overflow-hidden">
@@ -13,7 +13,9 @@
                         </div>
                     </div>
                 </div>
-                <div class="row">
+                <div
+                    v-if="showTextCarouselContent"
+                    class="row">
                     <div class="col">
                         <div class="text-container slide">
                             <p
@@ -36,16 +38,34 @@
 export default {
     name: 'loading-modal',
     props: {
-        textSlides: Array
+        textSlides: Array,
+        showLoader: {
+            type: Boolean,
+            default: false
+        },
+        showTextCarousel: {
+            type: Boolean,
+            default: false
+        }
     },
     data() {
         return {
-            isModalVisible: false
+            isModalVisible: false,
+            isModalTextCarouselVisible: false
         };
     },
+    computed: {
+        showModalContent() {
+            return this.isModalVisible || this.showLoader;
+        },
+        showTextCarouselContent() {
+            return this.isModalTextCarouselVisible || this.showTextCarousel;
+        }
+    },
     methods: {
-        showModal() {
+        showModal(showTextCarousel = true) {
             // Display modal
+            this.isModalTextCarouselVisible = showTextCarousel;
             this.isModalVisible = true;
             // Force page reload on back button
             window.addEventListener(
@@ -68,6 +88,8 @@ export default {
 </script>
 
 <style lang="scss" scoped>
+@import "@/styles/ux-variables-svg-strings.scss";
+
 .modal-loader {
     position: fixed;
     top: 0;
@@ -83,7 +105,7 @@ export default {
     background: $gray-100;
 
     .tagbg {
-        background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg fill='none' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 84 32'%3e%3cpath d='M22.39 27.313a3.53 3.53 0 0 0 7.058 0' fill='%23fff'/%3e%3cpath d='M22.39 27.313a3.53 3.53 0 0 0 7.058 0' stroke='%23000' stroke-width='.75' stroke-linecap='round' stroke-linejoin='round'/%3e%3cpath d='M54.459 27.313a3.527 3.527 0 0 0 7.054 0' fill='%23fff'/%3e%3cpath d='M54.459 27.313a3.527 3.527 0 0 0 7.054 0' stroke='%23000' stroke-width='.75' stroke-linecap='round' stroke-linejoin='round'/%3e%3cpath d='M42.06.8c8.08 0 11.89.935 11.89.935 3.58.576 5.696 7.207 5.696 7.207h.727c0-2.427 1.302-2.397 2.341-2 .723.292 1.363.76 1.86 1.361 1.319 1.547.465 1.674.465 1.674h-5.067l3.846 3.01v12.016c0 2.41-2.029 2.31-2.029 2.31H22.338s-2.029.1-2.029-2.31V12.996l3.84-3.009H19.07s-.853-.127.466-1.674a4.693 4.693 0 0 1 1.86-1.361c1.032-.397 2.341-.427 2.341 2h.736s2.117-6.64 5.696-7.21c0 0 3.81-.942 11.89-.942Z' fill='%23fff' stroke='%23000' stroke-width='.75' stroke-linecap='round' stroke-linejoin='round'/%3e%3cpath d='M42.06 8.847c7.924 0 14.685.511 14.685.511 0-2.585-2.38-6.011-2.38-6.011S50.4 2.519 42.06 2.519s-12.303.828-12.303.828-2.38 3.426-2.38 6.011c0 0 6.76-.51 14.683-.51Z' fill='%23DA291C' stroke='%23000' stroke-width='.75' stroke-linecap='round' stroke-linejoin='round'/%3e%3cpath d='M35.277 16.523a62.558 62.558 0 0 1 13.277 0m3.276-.439s2.384-2.257 8.608-2.257c0 0 1.179 2.657-2.54 3.37m-25.894-1.113s-2.387-2.257-8.611-2.257c0 0-1.16 2.579 2.543 3.37m-3.546 5.856s21.52 3.647 39.123 0' stroke='%23000' stroke-width='.75' stroke-linecap='round' stroke-linejoin='round'/%3e%3c/svg%3e");
+        background-image: url($svg-loading-modal-image);
         background-repeat: no-repeat;
         background-position: center center;
         background-size: 96px;
diff --git a/src/layouts/address-lookup/address-lookup.spec.js b/src/layouts/address-lookup/address-lookup.spec.js
index ddc65015..6bf15d2e 100644
--- a/src/layouts/address-lookup/address-lookup.spec.js
+++ b/src/layouts/address-lookup/address-lookup.spec.js
@@ -2,6 +2,7 @@
 import addressLookup from '@/layouts/address-lookup/address-lookup.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import settleAllPromises from '@/helpers/layout-helper.js';
 import { shallowMount } from '@vue/test-utils';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
@@ -84,6 +85,8 @@ function setupMocks({
 
     wrapper.vm.getCmsContent = jest.fn().mockImplementation(() => '');
     wrapper.vm.setCmsContent = jest.fn();
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
     wrapper.vm.$refs.siteFooter.updateButtonText = jest.fn();
     wrapper.vm.$refs.siteFooter.removeLoader = jest.fn();
     wrapper.vm.$refs.siteFooter.disableForwardButton = jest.fn();
@@ -164,7 +167,8 @@ describe('address-lookup.vue', () => {
         });
 
         // eslint-disable-next-line max-len
-        test('if the looking up VIN by address is not allowed in the state selected display the Vin Lookup By HomeAddress Not Allowed Alert',
+        test(
+            'if the looking up VIN by address is not allowed in the state selected display the Vin Lookup By HomeAddress Not Allowed Alert',
             async () => {
             // Arrange
                 const mockRegistrationAddress = {
@@ -208,7 +212,8 @@ describe('address-lookup.vue', () => {
 
                 // Assert
                 expect(wrapper.findComponent({ ref: 'alertVinLookupsByHomeAddressNotAllowed' }).isVisible()).toBe(true);
-            });
+            }
+        );
 
         test('if no vehicles found, display Vin Not Found alert', async () => {
             // Arrange
@@ -251,10 +256,10 @@ describe('address-lookup.vue', () => {
             });
 
             // Act
-            await wrapper.vm.backButtonAction();
+            await wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
         });
 
         test('if the car entered matches one of the vehicles found navigate forward', async () => {
@@ -358,7 +363,8 @@ describe('address-lookup.vue', () => {
         });
 
         // eslint-disable-next-line max-len
-        test('if a different vehicle is found than the one entered and the selected glass is not available for that vehicle, navigate back to vehicle-damage page',
+        test(
+            'if a different vehicle is found than the one entered and the selected glass is not available for that vehicle, navigate back to vehicle-damage page',
             async () => {
             // Arrange
                 const mockRegistrationAddress = {
diff --git a/src/layouts/address-lookup/address-lookup.vue b/src/layouts/address-lookup/address-lookup.vue
index 9f86be4e..f040fc93 100644
--- a/src/layouts/address-lookup/address-lookup.vue
+++ b/src/layouts/address-lookup/address-lookup.vue
@@ -62,7 +62,7 @@
                                         :isDisabled="!meta.valid"
                                         :isForwardActionDisabled="!meta.valid"
                                         @ForwardClicked="forwardButtonAction"
-                                        @backClicked="backButtonAction" />
+                                        @backClicked="navigateBack" />
                                 </div>
                             </div>
                         </div>
@@ -205,11 +205,6 @@ export default {
         arePagePrerequisitesValid() {
             return useMainStore().order.vehicle.carId !== null;
         },
-
-        backButtonAction() {
-            // route to move backwards
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         attachCustomEvents() {
             this.prependActionToMethod(this, this.forwardButtonAction, () => {
                 this.pushEventToGA(
diff --git a/src/layouts/address-vehicles/address-vehicles.spec.js b/src/layouts/address-vehicles/address-vehicles.spec.js
index caab2ae3..14d97555 100644
--- a/src/layouts/address-vehicles/address-vehicles.spec.js
+++ b/src/layouts/address-vehicles/address-vehicles.spec.js
@@ -1,4 +1,5 @@
 import addressVehicles from '@/layouts/address-vehicles/address-vehicles.vue';
+import baseMixin from '@/mixins/base-mixin';
 import settleAllPromises from '@/helpers/layout-helper.js';
 import { shallowMount } from '@vue/test-utils';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
@@ -115,6 +116,8 @@ function setupMocks({
 
     wrapper.vm.getCmsContent = jest.fn().mockImplementation(() => '');
     wrapper.vm.setCmsContent = jest.fn();
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
     wrapper.vm.$refs.siteFooter.updateButtonText = jest.fn();
     wrapper.vm.$refs.siteFooter.removeLoader = jest.fn();
 
@@ -127,10 +130,10 @@ describe('address-vehicles.vue', () => {
         const { wrapper } = setupMocks({});
 
         // Act
-        await wrapper.vm.backButtonAction();
+        await wrapper.vm.navigateBack();
 
         // Assert
-        expect(wrapper.vm.$router.navigate).toBeCalled();
+        expect(wrapper.vm.$router.navigateWithSpinner).toBeCalled();
     });
 
     test('navigateForward should be called if forwardButtonAction is run', async () => {
@@ -190,7 +193,8 @@ describe('address-vehicles.vue', () => {
     });
 
     // eslint-disable-next-line max-len
-    test('Should navigate to CLICKED_FORWARD scenario if carId is different and selected glass not available for vehicle on navigateForward',
+    test(
+        'Should navigate to CLICKED_FORWARD scenario if carId is different and selected glass not available for vehicle on navigateForward',
         async () => {
         // Arrange
             const { wrapper } = setupMocks({});
diff --git a/src/layouts/address-vehicles/address-vehicles.vue b/src/layouts/address-vehicles/address-vehicles.vue
index 4494d938..142eee57 100644
--- a/src/layouts/address-vehicles/address-vehicles.vue
+++ b/src/layouts/address-vehicles/address-vehicles.vue
@@ -56,7 +56,7 @@
         ref="siteFooter"
         cmsWidgetName="SiteFooterWidget"
         :isForwardActionDisabled="!meta.valid"
-        @backClicked="backButtonAction"
+        @backClicked="navigateBack"
         @forwardClicked="forwardButtonAction" />
       </div>
     </div>
@@ -231,9 +231,6 @@ export default {
             }
             return false;
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         async forwardButtonAction() {
             const vinLookup = await useMainStore()
                 .lookupVehicleByVin(this.selectedVehicle.vin)
diff --git a/src/layouts/capability-questions/capability-questions.vue b/src/layouts/capability-questions/capability-questions.vue
index 09bfe96c..bfa557f0 100644
--- a/src/layouts/capability-questions/capability-questions.vue
+++ b/src/layouts/capability-questions/capability-questions.vue
@@ -15,7 +15,7 @@
         :validationRules="rules.optionRequired"
         :index="currentGlassIndex"
         @forwardButtonAction="forwardButtonAction"
-        @backClick="navigateBack" />
+        @backClick="navigateBackByVehicleQuestions" />
   </Form>
 </template>
 <script>
diff --git a/src/layouts/contact-details/contact-details.spec.js b/src/layouts/contact-details/contact-details.spec.js
index 0b133e22..9ee0dec4 100644
--- a/src/layouts/contact-details/contact-details.spec.js
+++ b/src/layouts/contact-details/contact-details.spec.js
@@ -4,6 +4,7 @@ import { createTestingPinia } from '@pinia/testing';
 import contactDetails from '@/layouts/contact-details/contact-details.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
 import { getRandomString, getRandomInt, getRandomBoolean } from '@/helpers/data-generation.js';
 import navigationScenarios from '@/router/router-constants/navigation-scenarios.js';
@@ -234,16 +235,17 @@ describe('contactDetails.vue', () => {
             // Arrange
             const wrapper = shallowMount(contactDetails, getMountOptions({
                 router: {
-                    navigate: jest.fn()
+                    navigateWithSpinner: jest.fn()
                 }
             }));
+            wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
 
             // Act
-            wrapper.vm.backButtonAction();
+            wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
-            expect(wrapper.vm.$router.navigate)
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner)
                 .toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, undefined);
         });
         test('Forward button clicked triggers navigation', () => {
diff --git a/src/layouts/contact-details/contact-details.vue b/src/layouts/contact-details/contact-details.vue
index 6967c2db..3e30c10f 100644
--- a/src/layouts/contact-details/contact-details.vue
+++ b/src/layouts/contact-details/contact-details.vue
@@ -55,7 +55,6 @@
                         checkboxName="requestTextUpdates"
                         buttonID="requestTextUpdates"
                         :checkboxLabel="requestTextUpdatesCheckboxText" />
-
                     <textareaQuestion
                         ref="notesQuestion"
                         v-model="notesForTechnician"
@@ -66,11 +65,10 @@
                         :cmsWidgetName="widget.notesQuestion"
                         maxLength="250"
                         :inputRows="4" />
-
                     <p
                         ref="disclaimerText"
                         class="caption dark-gray mt-6">
-                    {{ textUpdateDisclaimerText }} I also agree to Safelite's
+                        {{ textUpdateDisclaimerText }} I also agree to Safelite's
                         <textLink
                             ref="privacyPolicyLink"
                             class="normal-line-height"
@@ -85,14 +83,13 @@
                             text="Terms of Use"
                             href="//www.safelite.com/terms-of-use" />.
                     </p>
-
                     <siteFooter
                         ref="siteFooter"
                         class="my-5"
                         :cmsWidgetName="widget.siteFooter"
                         :isForwardActionDisabled="!meta.valid"
                         @forwardClicked="forwardButtonAction"
-                        @backClicked="backButtonAction" />
+                        @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -186,12 +183,6 @@ export default {
     },
     methods:
     {
-        /**
-         * @summary Steps to perform when back button clicked.
-         */
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         /**
          * @summary Steps to perform when forward button clicked.
          */
diff --git a/src/layouts/coverage-statement/coverage-statement.vue b/src/layouts/coverage-statement/coverage-statement.vue
index f8f04d20..81eb5a86 100644
--- a/src/layouts/coverage-statement/coverage-statement.vue
+++ b/src/layouts/coverage-statement/coverage-statement.vue
@@ -87,7 +87,7 @@
                                 class="mt-5"
                                 cmsWidgetName="SiteFooterWidget"
                                 :isForwardActionDisabled="!meta.valid"
-                                @backClicked="navigateBack"
+                                @backClicked="navigateBackByVehicleQuestions"
                                 @forwardClicked="forwardButtonAction" />
                           </div>
                       </div>
diff --git a/src/layouts/duplicate-check/duplicate-check.spec.js b/src/layouts/duplicate-check/duplicate-check.spec.js
index f9138fe9..66d2c3e1 100644
--- a/src/layouts/duplicate-check/duplicate-check.spec.js
+++ b/src/layouts/duplicate-check/duplicate-check.spec.js
@@ -4,6 +4,7 @@ import { createTestingPinia } from '@pinia/testing';
 import duplicateCheck from '@/layouts/duplicate-check/duplicate-check.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
 import navigationScenarios from '@/router/router-constants/navigation-scenarios.js';
 import { getRandomString } from '@/helpers/data-generation.js';
@@ -333,16 +334,17 @@ describe('duplicateCheck.vue', () => {
             // Arrange
             const wrapper = shallowMount(duplicateCheck, getMountOptions({
                 router: {
-                    navigate: jest.fn()
+                    navigateWithSpinner: jest.fn()
                 }
             }));
+            wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
 
             // Act
-            wrapper.vm.backButtonAction();
+            wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
-            expect(wrapper.vm.$router.navigate)
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner)
                 .toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, undefined);
         });
 
diff --git a/src/layouts/duplicate-check/duplicate-check.vue b/src/layouts/duplicate-check/duplicate-check.vue
index 222309ec..cf228be8 100644
--- a/src/layouts/duplicate-check/duplicate-check.vue
+++ b/src/layouts/duplicate-check/duplicate-check.vue
@@ -33,7 +33,7 @@
                         :cmsWidgetName="widget.siteFooter"
                         :isForwardActionDisabled="!meta.valid"
                         @forwardClicked="forwardButtonAction"
-                        @backClicked="backButtonAction" />
+                        @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -122,12 +122,6 @@ export default {
         }
     },
     methods: {
-        /**
-         * @summary Steps to perform when back button clicked.
-         */
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         /**
          * @summary Steps to perform when forward button clicked.
          */
diff --git a/src/layouts/license-plate-lookup/license-plate-lookup.spec.js b/src/layouts/license-plate-lookup/license-plate-lookup.spec.js
index e174aead..64fa5451 100644
--- a/src/layouts/license-plate-lookup/license-plate-lookup.spec.js
+++ b/src/layouts/license-plate-lookup/license-plate-lookup.spec.js
@@ -2,6 +2,7 @@
 import licensePlateLookup from '@/layouts/license-plate-lookup/license-plate-lookup.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import settleAllPromises from '@/helpers/layout-helper.js';
 import { shallowMount } from '@vue/test-utils';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
@@ -93,6 +94,8 @@ function setupMocks({
 
     wrapper.vm.getCmsContent = jest.fn().mockImplementation(() => '');
     wrapper.vm.setCmsContent = jest.fn();
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
     wrapper.vm.$refs.siteFooter.updateButtonText = jest.fn();
     wrapper.vm.$refs.siteFooter.removeLoader = jest.fn();
     wrapper.vm.$refs.siteFooter.disableForwardButton = jest.fn();
@@ -189,10 +192,10 @@ describe('license-plate-lookup.vue', () => {
                 undefined,
                 (c) => c(wrapper.vm)
             );
-            await wrapper.vm.backButtonAction();
+            await wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
         });
 
         test('License plate found and matches entered vehicle => navigateForwardWithSingleCarMatch', async () => {
@@ -213,7 +216,7 @@ describe('license-plate-lookup.vue', () => {
             expect(wrapper.vm.navigateForwardWithSingleCarMatch).toHaveBeenCalledTimes(1);
         });
 
-        // eslint-disable-next-line max-len
+        // eslint-disable-next-line max-len, function-paren-newline
         test('if a different vehicle is found than the one entered and the selected glass is not available for that vehicle, navigate back to vehicle-damage page',
             async () => {
             // Arrange
diff --git a/src/layouts/license-plate-lookup/license-plate-lookup.vue b/src/layouts/license-plate-lookup/license-plate-lookup.vue
index a1b46623..3128d9e9 100644
--- a/src/layouts/license-plate-lookup/license-plate-lookup.vue
+++ b/src/layouts/license-plate-lookup/license-plate-lookup.vue
@@ -64,7 +64,7 @@
                                         class="mt-5"
                                         :isForwardActionDisabled="!meta.valid"
                                         cmsWidgetName="SiteFooterWidget"
-                                        @backClicked="backButtonAction"
+                                        @backClicked="navigateBack"
                                         @forwardClicked="forwardButtonAction" />
                                 </div>
                             </div>
@@ -223,10 +223,6 @@ export default {
         loadDefaultsFromStore() {
             this.customerQuestions = this.mainStore.customerData.addressQuestions.state;
         },
-        backButtonAction() {
-            // route to move backwards
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         attachCustomEvents() {
             this.prependActionToMethod(this, this.forwardButtonAction, () => {
                 this.pushEventToGA(
diff --git a/src/layouts/molding-questions/molding-questions.vue b/src/layouts/molding-questions/molding-questions.vue
index 409ff567..db7a7243 100644
--- a/src/layouts/molding-questions/molding-questions.vue
+++ b/src/layouts/molding-questions/molding-questions.vue
@@ -16,7 +16,7 @@
       :validationRules="rules.optionRequired"
       :index="currentGlassIndex"
       @forwardButtonAction="forwardButtonAction"
-      @backClick="navigateBack" />
+      @backClick="navigateBackByVehicleQuestions" />
   </Form>
 </template>
 <script>
diff --git a/src/layouts/order-confirmation/order-confirmation.vue b/src/layouts/order-confirmation/order-confirmation.vue
index 96e40b95..21abb3cf 100644
--- a/src/layouts/order-confirmation/order-confirmation.vue
+++ b/src/layouts/order-confirmation/order-confirmation.vue
@@ -14,7 +14,7 @@
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid"
                     @ForwardClicked="forwardButtonAction"
-                    @backClicked="backButtonAction" />
+                    @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -56,9 +56,6 @@ export default {
     },
     methods:
         {
-            backButtonAction() {
-                this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-            },
             forwardButtonAction() {
                 return this.navigateForward();
             },
diff --git a/src/layouts/part-questions/part-questions.vue b/src/layouts/part-questions/part-questions.vue
index eb65c57a..6992d559 100644
--- a/src/layouts/part-questions/part-questions.vue
+++ b/src/layouts/part-questions/part-questions.vue
@@ -14,7 +14,7 @@
             :validationRules="rules.optionRequired"
             :index="currentGlassIndex"
             @forwardButtonAction="forwardButtonAction"
-            @backClick="navigateBack" />
+            @backClick="navigateBackByVehicleQuestions" />
     </Form>
 </template>
 
diff --git a/src/layouts/payment-page/payment-page.vue b/src/layouts/payment-page/payment-page.vue
index 17829835..6e8cfb30 100644
--- a/src/layouts/payment-page/payment-page.vue
+++ b/src/layouts/payment-page/payment-page.vue
@@ -14,7 +14,7 @@
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid"
                     @ForwardClicked="forwardButtonAction"
-                    @backClicked="backButtonAction" />
+                    @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -68,14 +68,9 @@ export default {
     },
     methods:
         {
-            backButtonAction() {
-                this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-            },
-
             forwardButtonAction() {
                 this.$router.navigate(this.navigationScenarios.CLICKED_FORWARD, this.$route);
             },
-
             navigateForward() {
             }
         }
diff --git a/src/layouts/policy-endorsements/policy-endorsements.spec.js b/src/layouts/policy-endorsements/policy-endorsements.spec.js
index 7af82ef8..3637eeb3 100644
--- a/src/layouts/policy-endorsements/policy-endorsements.spec.js
+++ b/src/layouts/policy-endorsements/policy-endorsements.spec.js
@@ -2,6 +2,7 @@
 import policyEndorsements from '@/layouts/policy-endorsements/policy-endorsements.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import { shallowMount } from '@vue/test-utils';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
 import navigationScenarios from '@/router/router-constants/navigation-scenarios';
@@ -128,16 +129,17 @@ describe('policyEndorsements.vue', () => {
             // Arrange
             const wrapper = shallowMount(policyEndorsements, getMountOptions({
                 router: {
-                    navigate: jest.fn()
+                    navigateWithSpinner: jest.fn()
                 }
             }));
+            wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
 
             // Act
-            wrapper.vm.backButtonAction();
+            wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
-            expect(wrapper.vm.$router.navigate)
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner)
                 .toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, undefined);
         });
         test('Forward button clicked with valid car id triggers navigation', () => {
@@ -170,7 +172,7 @@ describe('policyEndorsements.vue', () => {
             }));
 
             wrapper.setData({
-                hasValidCarId: false,
+                hasValidCarId: false
             });
 
             // Act
diff --git a/src/layouts/policy-endorsements/policy-endorsements.vue b/src/layouts/policy-endorsements/policy-endorsements.vue
index 5fee1ad3..06a2c76f 100644
--- a/src/layouts/policy-endorsements/policy-endorsements.vue
+++ b/src/layouts/policy-endorsements/policy-endorsements.vue
@@ -48,7 +48,7 @@
                         cmsWidgetName="SiteFooterWidget"
                         :isForwardActionDisabled="!meta.valid"
                         @forwardClicked="forwardButtonAction"
-                        @backClicked="backButtonAction" />
+                        @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -136,9 +136,6 @@ export default {
     },
     methods:
         {
-            backButtonAction() {
-                this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-            },
             async forwardButtonAction() {
                 // TO DO: remove hard coding and update data format once service returns endorsement questions
                 if (this.educatorEndorsement) {
diff --git a/src/layouts/policy-holder-details/policy-holder-details.spec.js b/src/layouts/policy-holder-details/policy-holder-details.spec.js
index 74a551b2..9e035baf 100644
--- a/src/layouts/policy-holder-details/policy-holder-details.spec.js
+++ b/src/layouts/policy-holder-details/policy-holder-details.spec.js
@@ -1,7 +1,7 @@
 import policyHolderDetails from '@/layouts/policy-holder-details/policy-holder-details.vue';
 
 // Supporting files
-// Supporting files
+import baseMixin from '@/mixins/base-mixin';
 import { shallowMount } from '@vue/test-utils';
 import settleAllPromises from '@/helpers/layout-helper.js';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
@@ -60,6 +60,8 @@ function setupMocks() {
 
     wrapper.vm.getCmsContent = jest.fn().mockImplementation(() => '');
     wrapper.vm.setCmsContent = jest.fn();
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
     wrapper.vm.$refs.siteFooter.updateButtonText = jest.fn();
     wrapper.vm.$refs.siteFooter.removeLoader = jest.fn();
     wrapper.vm.$refs.siteFooter.disableForwardButton = jest.fn();
@@ -91,10 +93,10 @@ describe('navigation', () => {
         });
 
         // Act
-        await wrapper.vm.backButtonAction();
+        await wrapper.vm.navigateBack();
 
         // Assert
-        expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
+        expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
     });
 
     test('if the car entered matches one of the vehicles found navigate forward', async () => {
diff --git a/src/layouts/policy-holder-details/policy-holder-details.vue b/src/layouts/policy-holder-details/policy-holder-details.vue
index 21067edd..b1418757 100644
--- a/src/layouts/policy-holder-details/policy-holder-details.vue
+++ b/src/layouts/policy-holder-details/policy-holder-details.vue
@@ -43,7 +43,7 @@
                         cmsWidgetName="SiteFooterWidget"
                         :isForwardActionDisabled="!meta.valid"
                         @ForwardClicked="forwardButtonAction"
-                        @backClicked="backButtonAction" />
+                        @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -120,10 +120,6 @@ export default {
     },
     methods:
     {
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
-
         async forwardButtonAction() {
             this.mainStore.updatePolicyHolderDetails(this.customerQuestions);
             return this.navigateForward();
diff --git a/src/layouts/provider-preference/provider-preference.vue b/src/layouts/provider-preference/provider-preference.vue
index b5d76d26..51b57de7 100644
--- a/src/layouts/provider-preference/provider-preference.vue
+++ b/src/layouts/provider-preference/provider-preference.vue
@@ -26,7 +26,7 @@
                         class="mt-5"
                         cmsWidgetName="SiteFooterWidget"
                         :isForwardActionDisabled="isForwardActionDisabled"
-                        @backClicked="backButtonAction"
+                        @backClicked="navigateBack"
                         @forwardClicked="forwardButtonAction" />
                 </div>
             </div>
@@ -166,9 +166,6 @@ export default {
         arePagePrerequisiteValid() {
             return true;
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         navigateForward(scenario) {
             this.$router.navigate(scenario, this.$route);
         },
diff --git a/src/layouts/review-page/review-page.vue b/src/layouts/review-page/review-page.vue
index 632b4949..36fcb749 100644
--- a/src/layouts/review-page/review-page.vue
+++ b/src/layouts/review-page/review-page.vue
@@ -83,7 +83,7 @@
                     class="mt-5"
                     cmsWidgetName="SiteFooterWidget"
                     @ForwardClicked="forwardButtonAction"
-                    @backClicked="backButtonAction" />
+                    @backClicked="navigateBack" />
             </div>
         </div>
     </Form>
@@ -253,9 +253,6 @@ export default {
                 && customerReqs
             );
         },
-        backButtonAction() {
-            this.$router.navigate(navigationScenarios.CLICKED_BACK, this.$route);
-        },
         editVehicle() {
             this.$router.navigateWithoutSaving(
                 navigationScenarios.CLICKED_VEHICLE_EDIT,
diff --git a/src/layouts/schedule-page/schedule-page.vue b/src/layouts/schedule-page/schedule-page.vue
index 811a3557..acabea46 100644
--- a/src/layouts/schedule-page/schedule-page.vue
+++ b/src/layouts/schedule-page/schedule-page.vue
@@ -53,7 +53,7 @@
                     class="mt-5"
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid"
-                    @backClicked="backButtonAction"
+                    @backClicked="navigateBack"
                     @forwardClicked="forwardButtonAction" />
             </div>
         </div>
@@ -456,9 +456,6 @@ export default {
                 }
             }
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         forwardButtonAction() {
             this.updateSupportingItems();
             this.mainStore.saveSchedule(this.selectedTimeSlotInfo.timeSlot);
diff --git a/src/layouts/service-location/service-location.spec.js b/src/layouts/service-location/service-location.spec.js
index b3cc8447..187337a6 100644
--- a/src/layouts/service-location/service-location.spec.js
+++ b/src/layouts/service-location/service-location.spec.js
@@ -1,3 +1,4 @@
+import baseMixin from '@/mixins/base-mixin';
 import { shallowMount } from '@vue/test-utils';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
 import serviceLocation from '@/layouts/service-location/service-location.vue';
@@ -18,6 +19,9 @@ function setupMocks() {
         })
     );
 
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
+
     return { wrapper };
 }
 
@@ -92,10 +96,10 @@ describe('navigation', () => {
         });
 
         // Act
-        await wrapper.vm.backButtonAction();
+        await wrapper.vm.navigateBack();
 
         // Assert
-        expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
+        expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
     });
 });
 
diff --git a/src/layouts/service-location/service-location.vue b/src/layouts/service-location/service-location.vue
index 8288fad5..5571c571 100644
--- a/src/layouts/service-location/service-location.vue
+++ b/src/layouts/service-location/service-location.vue
@@ -86,7 +86,7 @@
                     class="mt-5"
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid || displayNoShopsAlert"
-                    @backClicked="backButtonAction"
+                    @backClicked="navigateBack"
                     @forwardClicked="forwardButtonAction" />
             </div>
         </div>
@@ -329,12 +329,6 @@ export default {
                 && useMainStore().order.serviceLocation.zipCode !== null
             );
         },
-        backButtonAction() {
-            /**
-             * this.navigationScenarios comes from base-mixin
-             */
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         async reloadShopData(zipCode) {
             await this.$refs.shopQuestion.reloadShopData(zipCode);
         },
diff --git a/src/layouts/service-packages/service-packages.vue b/src/layouts/service-packages/service-packages.vue
index 8fe2993e..41751482 100644
--- a/src/layouts/service-packages/service-packages.vue
+++ b/src/layouts/service-packages/service-packages.vue
@@ -27,7 +27,7 @@
                     <siteFooter
                         cmsWidgetName="SiteFooterWidget"
                         :isForwardActionDisabled="!meta.valid"
-                        @back-clicked="backButtonAction"
+                        @backClicked="navigateBack"
                         @ForwardClicked="forwardButtonAction" />
                 </div>
             </div>
@@ -65,6 +65,7 @@ import { Form } from 'vee-validate';
 import allGlassPartsAndItemsHavePrices from '@/layouts/service-packages/service-package-helper/service-package-helper';
 import globalRules from '@/constants/global-rules';
 import servicePackageQuestion from '@/layouts/service-packages/service-package-question/service-package-question.vue';
+import issPageValues from '@/router/router-constants/issPage-values';
 
 const store = useMainStore();
 
@@ -118,7 +119,21 @@ export default {
             ...clonedGlassParts
         ];
 
-        const pricingResults = await store.getPriceOrderItems(availableLineItems);
+        const pricingResults = await store.getPriceOrderItems(availableLineItems)
+            .catch((err) => {
+                const errorPageData = {
+                    errorData: err.data,
+                    functionLocation: 'beforeRouteEnter',
+                    functionName: 'getPriceOrderItems',
+                    functionParameters: {
+                        availableLineItems
+                    },
+                    routeFrom: from,
+                    routeTo: to
+                };
+                useMainStore().updatePageData({ page: issPageValues.BAILOUT_PAGE, data: errorPageData });
+                next(`/?issPage=${issPageValues.BAILOUT_PAGE}`);
+            });
 
         // Call the "next" function to complete the transition to this page.
         next((vm) => {
@@ -167,9 +182,6 @@ export default {
         vapsItemsSelectedAction(vapsItemsSelected) {
             this.selectedVaps = vapsItemsSelected;
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         forwardButtonAction() {
             const parts = { glassParts: this.pricedGlassParts, supportingItems: this.supportingItems, vaps: this.selectedVaps };
             if (!allGlassPartsAndItemsHavePrices(parts)) {
diff --git a/src/layouts/tpa-confirmation/tpa-confirmation.vue b/src/layouts/tpa-confirmation/tpa-confirmation.vue
index a244a62f..5a0cf4d2 100644
--- a/src/layouts/tpa-confirmation/tpa-confirmation.vue
+++ b/src/layouts/tpa-confirmation/tpa-confirmation.vue
@@ -14,7 +14,7 @@
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid"
                     @ForwardClicked="forwardButtonAction"
-                    @backClicked="backButtonAction" />
+                    @backClicked="navigateBack" />
                 </div>
             </div>
         </div>
@@ -63,9 +63,6 @@ export default {
     },
     methods:
         {
-            backButtonAction() {
-                this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-            },
             async forwardButtonAction() {
                 return this.navigateForward();
             },
diff --git a/src/layouts/tpa-search/tpa-search.spec.js b/src/layouts/tpa-search/tpa-search.spec.js
index f3ff67e0..30318933 100644
--- a/src/layouts/tpa-search/tpa-search.spec.js
+++ b/src/layouts/tpa-search/tpa-search.spec.js
@@ -4,6 +4,7 @@ import { createTestingPinia } from '@pinia/testing';
 import tpaSearch from '@/layouts/tpa-search/tpa-search.vue';
 
 // Supporting Files
+import baseMixin from '@/mixins/base-mixin';
 import { getMountOptions } from '@/helpers/unit-test-helper.js';
 import { useMainStore } from '@/store';
 import { fetchCmsContentForPage } from '@/helpers/cms-content-helper';
@@ -47,6 +48,9 @@ function getMountedComponent(mainInitialState = {}, initialData = {}, methodToRu
     const wrapper = shallowMount(tpaSearch, mountOptions);
     wrapper.vm.getCmsContent = jest.fn().mockImplementation(() => {});
     wrapper.vm.setCmsContent = jest.fn();
+    wrapper.vm.$router.navigateWithSpinner = jest.fn();
+    wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
+
     return { wrapper };
 }
 
@@ -346,7 +350,7 @@ describe('TPA search page', () => {
                     mountOptions.mixins = [{
                         methods: {
                             getCmsContent: jest.fn().mockImplementation((widget, field) =>
-                                (widget === 'FilterByQuestion' && field === widgetFields.INPUT_QUESTION_WIDGET.ANSWERS 
+                                (widget === 'FilterByQuestion' && field === widgetFields.INPUT_QUESTION_WIDGET.ANSWERS
                                     ? cmsContent
                                     : ''))
                         }
@@ -367,7 +371,7 @@ describe('TPA search page', () => {
                 mountOptions.mixins = [{
                     methods: {
                         getCmsContent: jest.fn().mockImplementation((widget, field) =>
-                            (widget === 'FilterByQuestion' && field === widgetFields.INPUT_QUESTION_WIDGET.ANSWERS 
+                            (widget === 'FilterByQuestion' && field === widgetFields.INPUT_QUESTION_WIDGET.ANSWERS
                                 ? cmsContent
                                 : ''))
                     }
@@ -1060,10 +1064,10 @@ describe('TPA search page', () => {
             const { wrapper } = getMountedComponent();
 
             // Act
-            wrapper.vm.backButtonAction();
+            wrapper.vm.navigateBack();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalled();
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalled();
         });
         describe('forwardButtonAction', () => {
             test('invokes navigate method with safelite shop scenario when selectedProviderIsSafeliteShop true', async () => {
diff --git a/src/layouts/tpa-search/tpa-search.vue b/src/layouts/tpa-search/tpa-search.vue
index 043c44b4..e20cb67b 100644
--- a/src/layouts/tpa-search/tpa-search.vue
+++ b/src/layouts/tpa-search/tpa-search.vue
@@ -104,7 +104,7 @@
                         :cmsWidgetName="widget.siteFooter"
                         :isForwardActionDisabled="!meta.valid"
                         @ForwardClicked="forwardButtonAction"
-                        @backClicked="backButtonAction" />
+                        @backClicked="navigateBack" />
                 </div>
             </Form>
         </div>
@@ -355,9 +355,6 @@ export default {
             this.providers = await this.getProviderButtonData();
             this.mapZipCode = this.zipCode;
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         forwardButtonAction() {
             const scenario = this.selectedProviderIsSafeliteShop
                 ? this.navigationScenarios.CLICKED_FORWARD_WITH_SAFELITE_SHOP
diff --git a/src/layouts/tpa-submit/tpa-submit.vue b/src/layouts/tpa-submit/tpa-submit.vue
index 5c272f36..58fbff05 100644
--- a/src/layouts/tpa-submit/tpa-submit.vue
+++ b/src/layouts/tpa-submit/tpa-submit.vue
@@ -85,7 +85,7 @@
                         class="mt-5"
                         :cmsWidgetName="widget.footer"
                         :isForwardActionDisabled="!meta.valid"
-                        @backClicked="backButtonAction"
+                        @backClicked="navigateBack"
                         @forwardClicked="forwardButtonAction" />
                 </div>
             </div>
@@ -234,9 +234,6 @@ export default {
                     onClickEdit: this.getNavigateByScenarioMethod(scenario)
                 };
             },
-            backButtonAction() {
-                this.navigate(this.navigationScenarios.CLICKED_BACK);
-            },
             forwardButtonAction() {
                 this.navigate(this.navigationScenarios.CLICKED_FORWARD);
             },
diff --git a/src/layouts/vehicle-damage/vehicle-damage.vue b/src/layouts/vehicle-damage/vehicle-damage.vue
index 0b079174..dd78afc0 100644
--- a/src/layouts/vehicle-damage/vehicle-damage.vue
+++ b/src/layouts/vehicle-damage/vehicle-damage.vue
@@ -60,7 +60,7 @@
                                 class="mt-5"
                                 cmsWidgetName="SiteFooterWidget"
                                 :isForwardActionDisabled="!meta.valid"
-                                @backClicked="backButtonAction"
+                                @backClicked="navigateBack"
                                 @forwardClicked="forwardButtonAction" />
                         </div>
                     </div>
@@ -236,12 +236,6 @@ export default {
             }
             return false;
         },
-
-        backButtonAction() {
-            // route to move backwards
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
-
         getDamageLocationsFromStore() {
             const glassSelections = [];
 
@@ -268,7 +262,6 @@ export default {
 
             return glassSelections;
         },
-
         getWindshieldOptionsFromStore() {
             const windShieldOptions = {
                 selectedWindshieldDamageType: '',
@@ -315,7 +308,6 @@ export default {
 
             return windShieldOptions;
         },
-
         getDoorSidesFromStore() {
             const doorSides = [];
             if (
@@ -332,7 +324,6 @@ export default {
 
             return doorSides;
         },
-
         getDriverSideReplaceOptionsFromStore() {
             const driverSideReplaceOptions = [];
 
@@ -344,7 +335,6 @@ export default {
 
             return driverSideReplaceOptions;
         },
-
         getPassengerSideReplaceOptionsFromStore() {
             const passengerSideReplaceOptions = [];
 
@@ -356,14 +346,12 @@ export default {
 
             return passengerSideReplaceOptions;
         },
-
         getRearReplaceOptionsFromStore() {
             const rearReplaceOptions = this.mainStore.order.damage
                 .glassToReplace?.filter((glass) => glass.glassLocation === damageLocationsSelected.REAR)[0]?.glassName;
 
             return rearReplaceOptions;
         },
-
         async forwardButtonAction() {
             this.mainStore.saveVehicleDamage(
                 this.isWindshieldRepair,
@@ -403,7 +391,6 @@ export default {
 
             return null;
         },
-
         selectedGlassToReplace() {
             const selectedGlassToReplace = [];
             if (this.isWindshieldDamageLocation && !this.isWindshieldRepair) {
diff --git a/src/layouts/vehicle-lookup/vehicle-lookup.spec.js b/src/layouts/vehicle-lookup/vehicle-lookup.spec.js
index 11978d60..2181213d 100644
--- a/src/layouts/vehicle-lookup/vehicle-lookup.spec.js
+++ b/src/layouts/vehicle-lookup/vehicle-lookup.spec.js
@@ -1,5 +1,6 @@
 /* eslint-env jest */
 import { mount } from '@vue/test-utils';
+import baseMixin from '@/mixins/base-mixin';
 import navigationScenarios from '@/router/router-constants/navigation-scenarios';
 import queryStrings from '@/constants/query-strings';
 import { GaActions } from '@/constants/analytics';
@@ -56,7 +57,8 @@ function setupMocks() {
     };
 
     const mockRouter = {
-        navigate: jest.fn()
+        navigate: jest.fn(),
+        navigateWithSpinner: jest.fn()
     };
 
     const mockIsVinbyAddressPermissibleToBeFalse = {
@@ -105,7 +107,8 @@ function setupMocks() {
                         }),
                         getFooterInfoBoxHeight: jest.fn(() => 80),
                         getPageNameByQueryString: jest.fn(() => 'vehicle-lookup'),
-                        pushEventToGA: jest.fn()
+                        pushEventToGA: jest.fn(),
+                        navigateBack: baseMixin.methods.navigateBack
                     }
                 }
             ],
@@ -121,6 +124,8 @@ function setupMocks() {
         }
     });
 
+    // wrapper.vm.navigateBack = baseMixin.methods.navigateBack;
+
     return { mockRoute, mockRouter, wrapper, mockIsVinbyAddressPermissibleToBeFalse };
 }
 
@@ -178,8 +183,8 @@ describe('vehicle-lookup.vue', () => {
         const { mockRoute, mockRouter, wrapper } = setupMocks();
 
         await wrapper.get('[data-test-id="site-footer-back-button"]').trigger('click');
-        expect(mockRouter.navigate).toHaveBeenCalledTimes(1);
-        expect(mockRouter.navigate)
+        expect(mockRouter.navigateWithSpinner).toHaveBeenCalledTimes(1);
+        expect(mockRouter.navigateWithSpinner)
             .toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, mockRoute);
     });
 
@@ -264,10 +269,10 @@ describe('vehicle-lookup.vue', () => {
     });
 
     /**
-   * To Do: Error message is not displayed when running test
-   * but in reality it shows up. Need to find out
-   * how to write a test that verifies the error message is displayed.
-   */
+     * To Do: Error message is not displayed when running test
+     * but in reality it shows up. Need to find out
+     * how to write a test that verifies the error message is displayed.
+     */
     // test.only('Error message is diplayed when no selection is made
     // and "Continue" button clicked.', async () => {
     //   const { wrapper } = setupMocks();
diff --git a/src/layouts/vehicle-lookup/vehicle-lookup.vue b/src/layouts/vehicle-lookup/vehicle-lookup.vue
index b869fe18..23278486 100644
--- a/src/layouts/vehicle-lookup/vehicle-lookup.vue
+++ b/src/layouts/vehicle-lookup/vehicle-lookup.vue
@@ -26,7 +26,7 @@
                                         cmsWidgetName="SiteFooterWidget"
                                         :isForwardActionDisabled="isForwardActionDisabled"
                                         class="mt-5"
-                                        @backClicked="backButtonAction"
+                                        @backClicked="navigateBack"
                                         @forwardClicked="forwardButtonAction" />
                                 </div>
                             </div>
@@ -96,12 +96,6 @@ export default {
         arePagePrerequisiteValid() {
             return true;
         },
-        backButtonAction() {
-            /**
-            * this.navigationScenarios comes from base-mixin
-            */
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         forwardButtonAction() {
             switch (this.selectedVinLookupMethod) {
                 case vinLookupMethodSelections.MANUALVIN:
diff --git a/src/layouts/vehicle-parts/vehicle-parts.spec.js b/src/layouts/vehicle-parts/vehicle-parts.spec.js
index 2c273f64..50459f63 100644
--- a/src/layouts/vehicle-parts/vehicle-parts.spec.js
+++ b/src/layouts/vehicle-parts/vehicle-parts.spec.js
@@ -220,7 +220,7 @@ describe('vehicle-parts.vue', () => {
         const { wrapper } = setupMocks({
             mountOptionsMockData: {
                 router: {
-                    navigate: jest.fn()
+                    navigateWithSpinner: jest.fn()
                 },
                 route: {
                     query: {
@@ -238,10 +238,10 @@ describe('vehicle-parts.vue', () => {
             (c) => c(wrapper.vm)
         );
 
-        wrapper.vm.navigateBack();
+        wrapper.vm.navigateBackByVehicleQuestions();
 
         // Assert
-        expect(wrapper.vm.$router.navigate).toHaveBeenCalledWith(
+        expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalledWith(
             navigationScenarios.CLICKED_BACK_WITH_NO_VIN_NOR_QUESTIONS,
             wrapper.vm.$route
         );
@@ -252,7 +252,7 @@ describe('vehicle-parts.vue', () => {
         const { wrapper } = setupMocks({
             mountOptionsMockData: {
                 router: {
-                    navigate: jest.fn()
+                    navigateWithSpinner: jest.fn()
                 },
                 route: {
                     query: {
@@ -270,10 +270,10 @@ describe('vehicle-parts.vue', () => {
             (c) => c(wrapper.vm)
         );
 
-        wrapper.vm.navigateBack();
+        wrapper.vm.navigateBackByVehicleQuestions();
 
         // Assert
-        expect(wrapper.vm.$router.navigate).toHaveBeenCalledWith(
+        expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalledWith(
             navigationScenarios.CLICKED_BACK_WITH_NO_VIN_NOR_QUESTIONS,
             wrapper.vm.$route
         );
diff --git a/src/layouts/vehicle-parts/vehicle-parts.vue b/src/layouts/vehicle-parts/vehicle-parts.vue
index 52b33ed8..f74e1c96 100644
--- a/src/layouts/vehicle-parts/vehicle-parts.vue
+++ b/src/layouts/vehicle-parts/vehicle-parts.vue
@@ -49,7 +49,7 @@
                                     class="mt-5"
                                     cmsWidgetName="SiteFooterWidget"
                                     :isForwardActionDisabled="isForwardActionDisabled"
-                                    @backClicked="navigateBack"
+                                    @backClicked="navigateBackByVehicleQuestions"
                                     @ForwardClicked="forwardButtonAction" />
                                 </div>
                             </div>
diff --git a/src/layouts/vehicle-selection/vehicle-selection.vue b/src/layouts/vehicle-selection/vehicle-selection.vue
index 8b24b152..6e707b49 100644
--- a/src/layouts/vehicle-selection/vehicle-selection.vue
+++ b/src/layouts/vehicle-selection/vehicle-selection.vue
@@ -63,7 +63,7 @@
                                     cmsWidgetName="SiteFooterWidget"
                                     :isForwardActionDisabled="!meta.valid"
                                     @ForwardClicked="forwardButtonAction"
-                                    @backClicked="backButtonAction" />
+                                    @backClicked="navigateBack" />
                            </div>
                        </div>
                    </div>
@@ -181,9 +181,6 @@ export default {
         arePagePrerequisitesValid() {
             return true;
         },
-        backButtonAction() {
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         async forwardButtonAction() {
             return this.navigateForward();
         },
diff --git a/src/layouts/vin-lookup/vin-lookup.spec.js b/src/layouts/vin-lookup/vin-lookup.spec.js
index 71e93dd3..1d94f19e 100644
--- a/src/layouts/vin-lookup/vin-lookup.spec.js
+++ b/src/layouts/vin-lookup/vin-lookup.spec.js
@@ -2,6 +2,7 @@
 import '@testing-library/jest-dom';
 import { flushPromises } from '@vue/test-utils';
 import { render, waitFor } from '@testing-library/vue';
+import baseMixin from '@/mixins/base-mixin';
 import { createTestingPinia } from '@pinia/testing';
 import userEvent from '@testing-library/user-event';
 import errorMessages from '@/constants/error-messages';
@@ -132,7 +133,8 @@ const mockRoute = {
     }
 };
 const mockRouter = {
-    navigate: jest.fn()
+    navigate: jest.fn(),
+    navigateWithSpinner: jest.fn()
 };
 const maska = jest.fn();
 jest.mock('@/helpers/damage-helper', () => ({
@@ -147,6 +149,7 @@ const mountOptions = {
             {
                 methods: {
                     getCmsContent: jest.fn(() => ''),
+                    navigateBack: baseMixin.methods.navigateBack,
                     getFooterInfoBoxHeight: jest.fn(() => 80),
                     cssClassNameForCmsWidget: jest.fn(() => 'widget-name-mock-class'),
                     getPageNameByQueryString: jest.fn(() => ''),
@@ -275,8 +278,8 @@ describe('vin-lookup.vue', () => {
 
             await user.click(backButton);
 
-            expect(mockRouter.navigate).toHaveBeenCalledTimes(1);
-            expect(mockRouter.navigate).toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, mockRoute);
+            expect(mockRouter.navigateWithSpinner).toHaveBeenCalledTimes(1);
+            expect(mockRouter.navigateWithSpinner).toHaveBeenCalledWith(navigationScenarios.CLICKED_BACK, mockRoute);
         });
 
         // eslint-disable-next-line max-len
diff --git a/src/layouts/vin-lookup/vin-lookup.vue b/src/layouts/vin-lookup/vin-lookup.vue
index f9e9fb9a..625e6663 100644
--- a/src/layouts/vin-lookup/vin-lookup.vue
+++ b/src/layouts/vin-lookup/vin-lookup.vue
@@ -31,7 +31,7 @@
                                         cmsWidgetName="SiteFooterWidget"
                                         :isForwardActionDisabled="!meta.valid"
                                         class="mt-5"
-                                        @backClicked="backButtonAction"
+                                        @backClicked="navigateBack"
                                         @forwardClicked="forwardButtonAction" />
                                 </div>
                             </div>
@@ -166,12 +166,6 @@ export default {
         hasValidCarId() {
             return this.mainStore.vehicle.carId && this.mainStore.vehicle.carId !== '0';
         },
-        backButtonAction() {
-            /**
-             * this.navigationScenarios comes from base-mixin
-             */
-            this.$router.navigate(this.navigationScenarios.CLICKED_BACK, this.$route);
-        },
         // NOTE: If form is not valid, this method is not called when 'Continue' button is clicked
         async forwardButtonAction() {
             this.resetActiveAlert();
diff --git a/src/mixins/base-mixin.js b/src/mixins/base-mixin.js
index ff9655ab..49e1e936 100644
--- a/src/mixins/base-mixin.js
+++ b/src/mixins/base-mixin.js
@@ -23,6 +23,11 @@ export default {
             const footerInfoBox = document.querySelector('.footer#infoBox');
             return footerInfoBox ? footerInfoBox.offsetHeight : 0;
         },
+        navigateBack(vm) {
+            const self = vm ?? this;
+
+            self.$router.navigateWithSpinner(this.navigationScenarios.CLICKED_BACK, self.$route);
+        },
         savePageDataToStore(page, data) {
             useMainStore().updatePageData({ page, data });
         },
diff --git a/src/mixins/vehicle-questions-mixin.js b/src/mixins/vehicle-questions-mixin.js
index 0ddac0cf..4cad0395 100644
--- a/src/mixins/vehicle-questions-mixin.js
+++ b/src/mixins/vehicle-questions-mixin.js
@@ -432,7 +432,7 @@ export default {
             }
         },
 
-        navigateBack(vm) {
+        navigateBackByVehicleQuestions(vm) {
             const self = vm ?? this;
             const partsOrQuestions = (
                 self.mainStore.pageData(issPageValues.CAPABILITY_QUESTIONS)
@@ -476,7 +476,7 @@ export default {
                 backNavigationScenario = navigationScenarios.CLICKED_BACK_WITH_PART_QUESTIONS;
             }
 
-            self.$router.navigate(backNavigationScenario, self.$route);
+            self.$router.navigateWithSpinner(backNavigationScenario, self.$route);
         }
     }
 };
diff --git a/src/mixins/vehicle-questions-mixin.spec.js b/src/mixins/vehicle-questions-mixin.spec.js
index 84f0b7bc..0a4917ff 100644
--- a/src/mixins/vehicle-questions-mixin.spec.js
+++ b/src/mixins/vehicle-questions-mixin.spec.js
@@ -26,7 +26,8 @@ function setupMocks({ issPage = issPageValues.VIN_LOOKUP }) {
 
     const mocks = getMountOptions({
         router: {
-            navigate: jest.fn()
+            navigate: jest.fn(),
+            navigateWithSpinner: jest.fn()
         },
         route: {
             query: {
@@ -2110,17 +2111,17 @@ describe('vehicle-questions-mixin', () => {
         });
     });
 
-    describe('navigateBack', () => {
+    describe('navigateBackByVehicleQuestions', () => {
         test('current page is coverage-statement and damage is repair => go to vehicle-damage', () => {
             // Arrange
             const { wrapper } = setupMocks({ issPage: issPageValues.COVERAGE_STATEMENT });
             useMainStore().order.damage.isRepair = true;
 
             // Act
-            wrapper.vm.navigateBack();
+            wrapper.vm.navigateBackByVehicleQuestions();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalledWith(
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalledWith(
                 navigationScenarios.CLICKED_BACK_WITH_REPAIR,
                 { query: { issPage: issPageValues.COVERAGE_STATEMENT } }
             );
@@ -2138,10 +2139,10 @@ describe('vehicle-questions-mixin', () => {
                 wrapper.vm.hasCapabilityQuestions = jest.fn().mockReturnValue(true);
 
                 // Act
-                wrapper.vm.navigateBack();
+                wrapper.vm.navigateBackByVehicleQuestions();
 
                 // Assert
-                expect(wrapper.vm.$router.navigate).toHaveBeenCalledWith(
+                expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalledWith(
                     navigationScenarios.CLICKED_BACK_WITH_MULTIPLE_PARTS_TO_CHOOSE,
                     { query: { issPage: issPageValues.MOLDING_QUESTIONS } }
                 );
@@ -2157,10 +2158,10 @@ describe('vehicle-questions-mixin', () => {
             wrapper.vm.hasCapabilityQuestions = jest.fn().mockReturnValue(true);
 
             // Act
-            wrapper.vm.navigateBack();
+            wrapper.vm.navigateBackByVehicleQuestions();
 
             // Assert
-            expect(wrapper.vm.$router.navigate).toHaveBeenCalledWith(
+            expect(wrapper.vm.$router.navigateWithSpinner).toHaveBeenCalledWith(
                 navigationScenarios.CLICKED_BACK_WITH_PART_QUESTIONS,
                 { query: { issPage: issPageValues.MOLDING_QUESTIONS } }
             );
diff --git a/src/router/index.js b/src/router/index.js
index 78fe7005..51739f23 100644
--- a/src/router/index.js
+++ b/src/router/index.js
@@ -11,6 +11,7 @@ import { isSavedSessionStillActive } from '@/helpers/session-helper';
 import { getDeviceIdValue, getISSCookie, updateOrCreateISSCookie, updateSessionIdCookie } from '@/helpers/cookie-helper';
 import { experimentTriggers } from '@/constants/experiments';
 import applicationConfig from '@/constants/application-config';
+import showIssLoadingModal from '@/helpers/loading-modal-helper';
 
 import analyticsMixin from '@/mixins/analytics-mixin';
 import { saveSession } from '@/helpers/order-helper.js';
@@ -118,6 +119,15 @@ const router = createRouter({
     }
 });
 
+router.beforeEach(async (to, from, next) => {
+    const fromQueryPage = from.query?.issPage;
+    if (fromQueryPage === undefined) {
+        showIssLoadingModal(true);
+    }
+
+    next();
+});
+
 router.afterEach(async (to, from) => {
     /*eslint-disable-line*/
     const store = useMainStore();
@@ -128,6 +138,8 @@ router.afterEach(async (to, from) => {
         store.clearSaveSessionPromise();
     }
 
+    showIssLoadingModal(false);
+
     const saveSessionSynchronous = !!from.params[routerParams.SAVE_SESSION_SYNCHRONOUS];
     await saveSession({ shouldAwaitSaveSessionQueue: saveSessionSynchronous }).catch((error) => {
         if (from.name === issPageValues.WELCOME_PAGE) {
@@ -209,13 +221,21 @@ router.navigate = (
     navigate(scenario, currentRoute, optionalQuery, optionalParams, optionalPageData);
 };
 
+router.navigateWithSpinner = (
+    scenario,
+    currentRoute
+) => {
+    navigate(scenario, currentRoute, undefined, undefined, undefined, true);
+};
+
 // Navigate to the next route, depending on the scenario.
 function navigate(
     scenario,
     currentRoute,
     optionalQuery = {},
     optionalParams = {},
-    optionalPageData = {}
+    optionalPageData = {},
+    forceSpinner = false
 ) {
     if (!scenario) {
         window.console.error('No scenario provided. Please review the routing table.');
@@ -230,6 +250,10 @@ function navigate(
         return;
     }
 
+    if (forceSpinner) {
+        showIssLoadingModal(true);
+    }
+
     if (scenario === navigationScenarios.CLICKED_BACK_PREVIOUS) {
         // Update page to the prevous page in the router.
         // If we need to worry about typing this in from outside of the app,
diff --git a/src/store/index.js b/src/store/index.js
index ccb4551b..df6f8b25 100644
--- a/src/store/index.js
+++ b/src/store/index.js
@@ -534,6 +534,7 @@ export const useMainStore = defineStore({
                                 model: this.order.vehicle.model,
                                 vin: this.order.vehicle.vin
                             },
+                            cause: this.order.policy.damageCause,
                             damageDescription: this.order.policy.damageCause
                         }
                     }
diff --git a/src/styles/ux-variables-svg-strings.scss b/src/styles/ux-variables-svg-strings.scss
index e99e2845..fbef8a3d 100644
--- a/src/styles/ux-variables-svg-strings.scss
+++ b/src/styles/ux-variables-svg-strings.scss
@@ -1,6 +1,7 @@
 $svg-date-picker-nav-back-button: "data:image/svg+xml,%3Csvg width='7' height='12' viewBox='0 0 7 12' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M0.331685 6.00121C0.330445 5.82446 0.399256 5.65442 0.523053 5.52832L5.84499 0.198256C5.97188 0.0713149 6.14397 -8.63821e-08 6.32341 -6.72174e-08C6.50285 -4.80527e-08 6.67495 0.071315 6.80183 0.198256C6.92872 0.325198 7 0.497368 7 0.67689C7 0.856412 6.92872 1.02858 6.80183 1.15552L1.94874 6.00121L6.80183 10.8526C6.92745 10.9796 6.99751 11.1512 6.99662 11.3299C6.99572 11.5085 6.92393 11.6794 6.79705 11.8051C6.67016 11.9308 6.49857 12.0009 6.32003 12C6.14148 11.9991 5.97061 11.9273 5.84499 11.8003L0.526881 6.47601C0.401568 6.34983 0.331375 6.17908 0.331685 6.00121Z' fill='%231574A1'/%3E%3C/svg%3E%0A";
 $svg-date-picker-forward-button: "data:image/svg+xml,%3Csvg width='7' height='12' viewBox='0 0 7 12' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M6.66831 5.99879C6.66955 6.17554 6.60074 6.34558 6.47695 6.47168L1.15501 11.8017C1.02812 11.9287 0.85603 12 0.676587 12C0.497145 12 0.325053 11.9287 0.198168 11.8017C0.0712831 11.6748 7.268e-09 11.5026 8.07183e-09 11.3231C8.87567e-09 11.1436 0.0712831 10.9714 0.198168 10.8445L5.05126 5.99879L0.198168 1.14736C0.0725521 1.02042 0.00248585 0.848755 0.00338306 0.670131C0.00428028 0.491506 0.0760674 0.320554 0.202952 0.194881C0.329837 0.0692091 0.501426 -0.000888818 0.679971 9.54485e-06C0.858515 0.000906955 1.02939 0.0727263 1.15501 0.199668L6.47312 5.52399C6.59843 5.65017 6.66862 5.82092 6.66831 5.99879Z' fill='%231574A1'/%3E%3C/svg%3E%0A";
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