diff --git a/src/layouts/service-location/service-location.vue b/src/layouts/service-location/service-location.vue
index 8d1cfa12..839606f5 100644
--- a/src/layouts/service-location/service-location.vue
+++ b/src/layouts/service-location/service-location.vue
@@ -87,7 +87,7 @@
                     class="mt-5"
                     cmsWidgetName="SiteFooterWidget"
                     :isForwardActionDisabled="!meta.valid || displayNoShopsAlert"
-                    @backClicked="navigateBack"
+                    @backClicked="navigateBack(this, navigateBackScenario)"
                     @forwardClicked="forwardButtonAction" />
             </div>
         </div>
@@ -327,6 +327,12 @@ export default {
         },
         displayServiceableMobileOnly() {
             return this.isServiceableMobile && !this.isServiceableInshop;
+        },
+        navigateBackScenario() {
+            const { isNoComp, isITAC } = useMainStore();
+            return isNoComp || isITAC
+                ? this.navigationScenarios.CLICKED_BACK_CANNOT_REACH_TPA_FLOW
+                : this.navigationScenarios.CLICKED_BACK_CAN_REACH_TPA_FLOW;
         }
     },
     methods: {
diff --git a/src/mixins/base-mixin.js b/src/mixins/base-mixin.js
index 53f316ee..78869119 100644
--- a/src/mixins/base-mixin.js
+++ b/src/mixins/base-mixin.js
@@ -28,10 +28,10 @@ export default {
             const footerInfoBox = document.querySelector('.footer#infoBox');
             return footerInfoBox ? footerInfoBox.offsetHeight : 0;
         },
-        navigateBack(vm) {
+        navigateBack(vm, scenario = this.navigationScenarios.CLICKED_BACK) {
             const self = vm ?? this;
 
-            self.$router.navigateWithSpinner(this.navigationScenarios.CLICKED_BACK, self.$route);
+            self.$router.navigateWithSpinner(scenario, self.$route);
         },
         savePageDataToStore(page, data) {
             useMainStore().updatePageData({ page, data });
diff --git a/src/router/router-constants/navigation-scenarios.js b/src/router/router-constants/navigation-scenarios.js
index bd079640..8bc295df 100644
--- a/src/router/router-constants/navigation-scenarios.js
+++ b/src/router/router-constants/navigation-scenarios.js
@@ -80,6 +80,10 @@ const navigationScenarios = Object.freeze({
     EDIT_PREFERRED_SHOP: 'EDIT_PREFERRED_SHOP',
     EDIT_CONTACT_DETAILS: 'EDIT_CONTACT_DETAILS',
 
+    // Service location
+    CLICKED_BACK_CANNOT_REACH_TPA_FLOW: 'CLICKED_BACK_CANNOT_REACH_TPA_FLOW',
+    CLICKED_BACK_CAN_REACH_TPA_FLOW: 'CLICKED_BACK_CAN_REACH_TPA_FLOW',
+
     // Provider Preference
     CLICKED_FORWARD_WITH_SAFELITE: 'CLICKED_FORWARD_WITH_SAFELITE',
     CLICKED_FORWARD_WITH_TPA_ENABLED: 'CLICKED_FORWARD_WITH_TPA_ENABLED',
diff --git a/src/router/router-constants/routing-table.js b/src/router/router-constants/routing-table.js
index 405eceea..a005582f 100644
--- a/src/router/router-constants/routing-table.js
+++ b/src/router/router-constants/routing-table.js
@@ -559,7 +559,11 @@ const routingTable = () => [
         issPageValue: issPageValues.SERVICE_LOCATION,
         maps: [
             {
-                scenario: navigationScenarios.CLICKED_BACK,
+                scenario: navigationScenarios.CLICKED_BACK_CANNOT_REACH_TPA_FLOW,
+                destinationIssPageValue: issPageValues.COVERAGE_STATEMENT
+            },
+            {
+                scenario: navigationScenarios.CLICKED_BACK_CAN_REACH_TPA_FLOW,
                 destinationIssPageValue: issPageValues.PROVIDER_PREFERENCE
             },
             {