diff --git a/src/constants/progress-bar-mapper.js b/src/constants/progress-bar-mapper.js
index e80fbb5c..efb6225d 100644
--- a/src/constants/progress-bar-mapper.js
+++ b/src/constants/progress-bar-mapper.js
@@ -53,10 +53,10 @@ export const pageProgressMapper = {
     'schedule-page': {
         percent: 70
     },
-    'contact-details': {
-        percent: 80
-    },
     'service-packages': {
+        percent: 75
+    },
+    'contact-details': {
         percent: 85
     },
     'payment-method': {
diff --git a/src/digital-components/textarea-question/textarea-question.vue b/src/digital-components/textarea-question/textarea-question.vue
index 60293dde..4726c092 100644
--- a/src/digital-components/textarea-question/textarea-question.vue
+++ b/src/digital-components/textarea-question/textarea-question.vue
@@ -176,7 +176,8 @@ export default {
 }
 
 .optional {
-    color: $gray-550;
+    font-weight: $font-weight-normal;
+    color: $darker-gray;
 }
 
 .character-count {
diff --git a/src/layouts/contact-details/contact-details.vue b/src/layouts/contact-details/contact-details.vue
index 31091acb..024602f2 100644
--- a/src/layouts/contact-details/contact-details.vue
+++ b/src/layouts/contact-details/contact-details.vue
@@ -15,81 +15,83 @@
                     <siteSubHeader
                         id="sub-header"
                         ref="siteSubHeader"
-                        class="mt-4"
                         :cmsWidgetName="widget.siteSubHeader" />
-                    <textboxQuestion
-                        ref="firstNameQuestion"
-                        v-model="firstName"
-                        class="mt-5"
-                        inputId="firstName"
-                        :cmsWidgetName="widget.firstNameQuestion"
-                        isRequired
-                        :validationRules="rules.firstName" />
-                    <textboxQuestion
-                        ref="lastNameQuestion"
-                        v-model="lastName"
-                        class="mt-5"
-                        inputId="lastName"
-                        :cmsWidgetName="widget.lastNameQuestion"
-                        isRequired
-                        :validationRules="rules.lastName" />
-                    <textboxQuestion
-                        ref="emailQuestion"
-                        v-model="emailAddress"
-                        class="mt-5"
-                        inputId="emailAddress"
-                        :cmsWidgetName="widget.emailQuestion"
-                        isRequired
-                        :validationRules="rules.emailAddress" />
-                    <textboxQuestion
-                        ref="phoneNumberQuestion"
-                        v-model="phoneNumber"
-                        class="mt-5"
-                        inputId="phoneNumber"
-                        :cmsWidgetName="widget.phoneNumberQuestion"
-                        isRequired
-                        :mask="phoneMask"
-                        :validationRules="rules.phoneNumber" />
+                    <!-- TO DO: Use MSR appointment information for MSR -->
+                    <alert
+                        ref="appointmentInformationAlert"
+                        isCollapsible
+                        alertClass="alert-warning"
+                        :cmsWidgetName="widget.appointmentInformation" />
                     <checkbox
-                        ref="requestTextUpdatesCheckbox"
-                        v-model="requestTextUpdates"
-                        :isChecked="requestTextUpdates"
-                        class="mt-3"
-                        checkboxName="requestTextUpdates"
-                        buttonID="requestTextUpdates"
-                        :checkboxLabel="requestTextUpdatesCheckboxText" />
+                        v-if="showSameAsPolicyAddressQuestion"
+                        ref="sameAsPolicyAddressQuestion"
+                        v-model="isSameAsPolicyAddress"
+                        checkboxName="sameAsPolicyAddress"
+                        buttonID="sameAsPolicyAddress"
+                        :checkboxLabel="sameAsPolicyAddressQuestionText" />
+                    <textboxQuestion
+                        ref="addressQuestion"
+                        v-model="address"
+                        inputId="address"
+                        :cmsWidgetName="widget.streetAddressQuestion"
+                        isRequired
+                        :validationRules="'street-address-required'" />
+                    <textboxQuestion
+                        ref="address2Question"
+                        v-model="address2"
+                        inputId="address2"
+                        :cmsWidgetName="widget.apartmentQuestion" />
+                    <textboxQuestion
+                        ref="cityQuestion"
+                        v-model="city"
+                        inputId="city"
+                        :cmsWidgetName="widget.cityQuestion"
+                        isRequired
+                        :validationRules="'city-required'" />
+                    <dropdownQuestion
+                        ref="stateQuestion"
+                        v-model="state"
+                        inputId="state"
+                        :cmsWidgetName="widget.stateQuestion"
+                        :options="states"
+                        isDisabled />
+                    <textboxQuestion
+                        ref="zipCodeQuestion"
+                        v-model="zipCode"
+                        inputId="zipCode"
+                        :cmsWidgetName="widget.zipCodeQuestion"
+                        isDisabled />
+                    <alert
+                        ref="changeZipCodeAlert"
+                        class="zip-alert"
+                        isCollapsible
+                        alertClass="alert-warning"
+                        :startCollapsed="true"
+                        :cmsWidgetName="widget.changeZipCodeAlert" />
+                    <buttonQuestion
+                        ref="vehicleProtectedQuestion"
+                        v-model="isVehicleProtected"
+                        inputId="vehicleProtected"
+                        isRequired
+                        groupName="vehicleProtectedQuestion"
+                        :questionText="vehicleProtectedQuestionText"
+                        :answers="vehicleProtectedQuestionAnswers"
+                        :validationRules="'option-required'"
+                        :buttonTypeString="'listButtonHorizontal'" />
+                    <textBlock
+                        ref="clearanceText"
+                        :cmsWidgetName="widget.clearanceText" />
                     <textareaQuestion
                         ref="notesQuestion"
                         v-model="notesForTechnician"
-                        class="mt-5"
                         inputId="technicianNotes"
                         :isDisabled="false"
                         :isRequired="false"
                         :cmsWidgetName="widget.notesQuestion"
-                        maxLength="250"
+                        maxLength="150"
                         :inputRows="4" />
-                    <p
-                        ref="disclaimerText"
-                        class="caption dark-gray mt-5">
-                        {{ textUpdateDisclaimerText }} I also agree to
-                        Safelite's
-                        <textLink
-                            ref="privacyPolicyLink"
-                            class="normal-line-height"
-                            linkType="newWindowLink"
-                            text="Privacy Policy"
-                            href="//www.safelite.com/privacy-center" />
-                        and
-                        <textLink
-                            ref="termsOfUseLink"
-                            class="normal-line-height"
-                            linkType="newWindowLink"
-                            text="Terms of Use"
-                            href="//www.safelite.com/terms-of-use" />.
-                    </p>
                     <siteFooter
                         ref="siteFooter"
-                        class="my-5"
                         :cmsWidgetName="widget.siteFooter"
                         :isForwardActionDisabled="!meta.valid"
                         @forwardClicked="forwardButtonAction"
@@ -107,15 +109,25 @@ import siteSubHeader from '@/iss-components/site-sub-header/site-sub-header.vue'
 import textboxQuestion from '@/digital-components/textbox-question/textbox-question.vue';
 import checkbox from '@/ux-components/checkbox/checkbox.vue';
 import textareaQuestion from '@/digital-components/textarea-question/textarea-question.vue';
-import textLink from '@/ux-components/text-link/text-link.vue';
+import alert from '@/ux-components/alert/alert.vue';
+import dropdownQuestion from '@/digital-components/dropdown-question/dropdown-question.vue';
+import textBlock from '@/digital-components/text-block/text-block.vue';
 
 // Supporting files
 import { fetchCmsContentForPage } from '@/helpers/cms-content-helper.js';
-import { Form } from 'vee-validate';
+import { defineRule, Form } from 'vee-validate';
 import BaseFormMixin from '@/mixins/base-form-mixin.js';
 import { useMainStore } from '@/store/index.js';
-import globalRules from '@/constants/global-rules.js';
 import MaskaFormattedMasks from '@/constants/maska-masks';
+import errorMessages from '@/constants/error-messages';
+import { required } from '@/helpers/validation-rules';
+import buttonQuestion from '@/digital-components/button-question/button-question.vue';
+import widgetFields from '@/constants/cms-widget-fields';
+import states from '@/constants/states';
+
+// DEFINE VALIDATION RULES
+defineRule('street-address-required', required(errorMessages.STREET_ADDRESS_REQUIRED));
+defineRule('city-required', required(errorMessages.CITY_REQUIRED));
 
 export default {
     name: 'contact-details',
@@ -128,7 +140,10 @@ export default {
         siteFooter,
         // eslint-disable-next-line vue/no-reserved-component-names
         Form,
-        textLink
+        alert,
+        buttonQuestion,
+        dropdownQuestion,
+        textBlock
     },
     mixins: [BaseFormMixin],
     async beforeRouteEnter(to, from, next) {
@@ -140,58 +155,70 @@ export default {
     },
     data() {
         const {
-            firstName,
-            lastName,
-            emailAddress,
-            servicePhone,
-            requestTextUpdates,
             notesForTechnician
         } = useMainStore().contactInfo;
+        const {
+            address,
+            address2,
+            city,
+            state,
+            zipCode,
+            isVehicleProtected
+        } = useMainStore().serviceLocation;
         return {
-            firstName,
-            lastName,
-            emailAddress,
-            phoneNumber: servicePhone,
-            requestTextUpdates,
             notesForTechnician,
+            address,
+            address2,
+            city,
+            state,
+            zipCode,
+            isVehicleProtected: isVehicleProtected ?? '',
+            isSameAsPolicyAddress: false,
             widget: {
                 siteHeader: 'SiteHeaderWidget',
                 siteSubHeader: 'SiteSubHeaderWidget',
-                firstNameQuestion: 'FirstNameQuestionWidget',
-                lastNameQuestion: 'LastNameQuestionWidget',
+                appointmentInformation: 'AppointmentInformationAlertWidget',
+                MSRAppointmentInformation: 'MSRAppointmentInformationAlertWidget',
+                sameAsPolicyAddressQuestion: 'SameAsPolicyAddressQuestionWidget',
+                streetAddressQuestion: 'StreetAddressQuestionWidget',
+                apartmentQuestion: 'ApartmentQuestionWidget',
                 emailQuestion: 'EmailQuestionWidget',
-                phoneNumberQuestion: 'PhoneNumberQuestionWidget',
-                requestTextUpdates: 'TextContentWidget',
+                cityQuestion: 'CityQuestionWidget',
+                stateQuestion: 'StateQuestionWidget',
+                zipCodeQuestion: 'ZipCodeQuestionWidget',
+                changeZipCodeAlert: 'ChangeZipCodeAlertWidget',
+                vehicleProtectedQuestion: 'VehicleProtectedQuestionWidget',
+                clearanceText: 'ClearanceTextWidget',
                 notesQuestion: 'NotesQuestionWidget',
-                disclaimer: 'TextUpdateDisclaimerWidget',
                 siteFooter: 'SiteFooterWidget'
             },
-            rules: {
-                firstName: globalRules.FIRST_NAME_REQUIRED,
-                lastName: globalRules.LAST_NAME_REQUIRED,
-                emailAddress: `${globalRules.EMAIL_ADDRESS_REQUIRED}|${globalRules.EMAIL_ADDRESS_FORMAT}`,
-                phoneNumber: `${globalRules.PHONE_NUMBER_REQUIRED}|${globalRules.PHONE_NUMBER_FORMAT}`
-            }
+            states
         };
     },
     computed: {
-        /**
-         * @returns {string} Returns the CMS text associated with the "get text updates" checkbox.
-         */
-        requestTextUpdatesCheckboxText() {
-            return `${this.getCmsContent(
-                this.widget.requestTextUpdates,
-                'Text'
-            )}*`;
-        },
-        /**
-         * @returns {string} Returns the CMS text associated with the "get text updates" checkbox.
-         */
-        textUpdateDisclaimerText() {
-            return `*${this.getCmsContent(this.widget.disclaimer, 'Text')}`;
-        },
         phoneMask() {
             return MaskaFormattedMasks.PHONE_NUMBER;
+        },
+        showSameAsPolicyAddressQuestion() {
+            return this.zipCode === useMainStore().customerData.addressQuestions.zipCode;
+        },
+        sameAsPolicyAddressQuestionText() {
+            return this.getCmsContent(this.widget.sameAsPolicyAddressQuestion, widgetFields.INPUT_QUESTION_WIDGET.QUESTION_TEXT);
+        },
+        vehicleProtectedQuestionText() {
+            return this.getCmsContent(this.widget.vehicleProtectedQuestion, widgetFields.INPUT_QUESTION_WIDGET.QUESTION_TEXT);
+        },
+        vehicleProtectedQuestionAnswers() {
+            return this.getCmsContent(this.widget.vehicleProtectedQuestion, widgetFields.INPUT_QUESTION_WIDGET.ANSWERS) || [];
+        }
+    },
+    watch: {
+        isSameAsPolicyAddress(newValue) {
+            if (newValue) {
+                this.copyPolicyAddressToServiceLocation();
+            } else {
+                this.clearAddressFields();
+            }
         }
     },
     methods: {
@@ -208,6 +235,13 @@ export default {
             };
             useMainStore().updateContactInfo(contactInfo);
 
+            useMainStore().updateServiceLocation({
+                address: this.address,
+                address2: this.address2,
+                city: this.city,
+                isVehicleProtected: this.isVehicleProtected
+            });
+
             if (this.requestTextUpdates) {
                 useMainStore().updatePhoneNumbers({
                     service: this.phoneNumber,
@@ -221,6 +255,17 @@ export default {
             }
 
             this.$router.navigate(this.navigationScenarios.CLICKED_FORWARD, this.$route);
+        },
+        copyPolicyAddressToServiceLocation() {
+            const { addressQuestions } = useMainStore().customerData;
+            this.address = addressQuestions.streetAddress;
+            this.address2 = addressQuestions.streetAddress2;
+            this.city = addressQuestions.city;
+        },
+        clearAddressFields() {
+            this.address = '';
+            this.address2 = '';
+            this.city = '';
         }
     }
 };
@@ -235,12 +280,26 @@ export default {
         padding-right: .9375rem;
     }
 }
-
-.dark-gray {
-    color: $darker-gray;
+.zip-alert {
+    :deep(a) {
+        padding: 0;
+        border-bottom: 1.5px solid #125b7e;
+        color: #125b7e;
+        &:hover, &:focus {
+            border-color: transparent;
+            color: $heritage-blue-secondary;
+            text-decoration: none;
+        }
+    }
 }
-
-.normal-line-height {
-    line-height: normal;
+.textbox-question {
+    :deep(.form-label:has(strong)) {
+        font-weight: $font-weight-normal;
+        color: $darker-gray;
+        strong {
+            font-weight: 600;
+            color: $black;
+        }
+    }
 }
 </style>
diff --git a/src/layouts/coverage-statement/coverage-statement.vue b/src/layouts/coverage-statement/coverage-statement.vue
index 19059edb..e2b901f1 100644
--- a/src/layouts/coverage-statement/coverage-statement.vue
+++ b/src/layouts/coverage-statement/coverage-statement.vue
@@ -414,6 +414,7 @@ export default {
                         ));
                         this.navigateWithScenario(navigationScenarios.PRICING_LOOKUP_ERROR);
                     });
+                console.log('ITAC Pricing Results:', pricingResults);
                 this.setBaseServiceLineItems(pricingResults);
             }
         },
diff --git a/src/layouts/payment-method/review-dropdown/review-dropdown.vue b/src/layouts/payment-method/review-dropdown/review-dropdown.vue
index da2c09cb..d1504da4 100644
--- a/src/layouts/payment-method/review-dropdown/review-dropdown.vue
+++ b/src/layouts/payment-method/review-dropdown/review-dropdown.vue
@@ -92,7 +92,7 @@ export default {
             return useMainStore().order.serviceLocation.appointmentType;
         },
         customerInfo() {
-            return useMainStore().order.contactInfo;
+            return useMainStore().contactInfo;
         }
     },
     methods: {
diff --git a/src/layouts/schedule-page/service-location/service-location.vue b/src/layouts/schedule-page/service-location/service-location.vue
index 92312f35..13055c70 100644
--- a/src/layouts/schedule-page/service-location/service-location.vue
+++ b/src/layouts/schedule-page/service-location/service-location.vue
@@ -354,9 +354,6 @@ export default {
             }
 
             this.mainStore.saveServiceLocation({
-                address: this.streetAddress,
-                address2: this.streetAddress2,
-                city: this.city,
                 state: this.state,
                 zipCode: this.zipCode,
                 zipCodeCtu: this.zipCodeCtu,
@@ -399,6 +396,7 @@ export default {
             this.zipCode = newZip;
             const zipCodeData = await getZipCodeData(this.zipCode);
             this.city = zipCodeData.city;
+            this.state = zipCodeData.state;
             this.setCtuForMobile(zipCodeData.zipCodeCtu);
             this.setContainsMilitaryBase(zipCodeData.containsMilitaryBase);
 
@@ -436,6 +434,7 @@ export default {
                 this.zipContainsMilitaryBase = initialData.zipCodeData.containsMilitaryBase;
                 this.zipCodeCtu = initialData.zipCodeData.zipCodeCtu;
                 this.city = initialData.zipCodeData.city;
+                this.state = initialData.zipCodeData.state;
             }
 
             if (initialData.serviceabilityDetails) {
@@ -502,6 +501,7 @@ export default {
                 this.mobileZipError = errorMessages.NO_SERVICE_IN_AREA(toTitleCase(zipCodeData.city));
             } else {
                 this.city = zipCodeData.city;
+                this.state = zipCodeData.state;
                 this.zipCode = this.mobileZipCode;
                 this.setCtuForMobile(zipCodeData.zipCodeCtu);
                 this.setContainsMilitaryBase(zipCodeData.containsMilitaryBase);
diff --git a/src/layouts/service-packages/service-packages.vue b/src/layouts/service-packages/service-packages.vue
index 1bed0a7c..9118daf9 100644
--- a/src/layouts/service-packages/service-packages.vue
+++ b/src/layouts/service-packages/service-packages.vue
@@ -112,6 +112,12 @@ export default {
 
         const { feeItems } = store.order.lineItems;
 
+        console.log('Service Packages - Fetched Line Items:', {
+            rainDefense: resultMap?.rainDefense,
+            wipers: resultMap?.wipers,
+            feeItems
+        });
+
         const availableLineItems = [];
 
         if (resultMap?.rainDefense) {
diff --git a/src/router/router-constants/routing-table.js b/src/router/router-constants/routing-table.js
index 6dba8ace..eb2d7432 100644
--- a/src/router/router-constants/routing-table.js
+++ b/src/router/router-constants/routing-table.js
@@ -584,7 +584,7 @@ const routingTable = () => [
             },
             {
                 scenario: navigationScenarios.CLICKED_FORWARD,
-                destinationIssPageValue: issPageValues.CONTACT_DETAILS
+                destinationIssPageValue: issPageValues.SERVICE_PACKAGES
             }
         ]
     },
@@ -593,7 +593,7 @@ const routingTable = () => [
         maps: [
             {
                 scenario: navigationScenarios.CLICKED_BACK,
-                destinationIssPageValue: issPageValues.SERVICE_PACKAGES
+                destinationIssPageValue: issPageValues.SCHEDULE_PAGE
             },
             {
                 scenario: navigationScenarios.CLICKED_FORWARD,
diff --git a/src/store/index.js b/src/store/index.js
index 440c15f3..aec3a93a 100644
--- a/src/store/index.js
+++ b/src/store/index.js
@@ -351,9 +351,9 @@ export const useMainStore = defineStore({
         },
         contactInfo: (s) => {
             const obj = {
-                firstName: s.order.contactInfo.firstName ?? s.order.customer.firstName,
-                lastName: s.order.contactInfo.lastName ?? s.order.customer.lastName,
-                emailAddress: s.order.contactInfo.emailAddress ?? s.order.customer.emailAddress,
+                firstName: s.order.contactInfo.firstName || s.order.customer.firstName,
+                lastName: s.order.contactInfo.lastName || s.order.customer.lastName,
+                emailAddress: s.order.contactInfo.emailAddress || s.order.customer.emailAddress,
                 homePhone: s.order.contactInfo.homePhone,
                 alternativePhone: s.order.contactInfo.alternativePhone,
                 servicePhone: s.order.contactInfo.servicePhone,
@@ -1816,14 +1816,14 @@ export const useMainStore = defineStore({
             this.order.vehicle.registration.lastName = registrationInfo?.lastName;
         },
         updateServiceLocation(serviceLocationInfo) {
-            this.order.serviceLocation.address = serviceLocationInfo.address;
-            this.order.serviceLocation.address2 = serviceLocationInfo.address2;
-            this.order.serviceLocation.city = serviceLocationInfo.city;
-            this.order.serviceLocation.state = serviceLocationInfo.state;
-            this.order.serviceLocation.zipCode = serviceLocationInfo.zipCode;
-            this.order.serviceLocation.zipCodeCtu = serviceLocationInfo.zipCodeCtu;
-            this.order.serviceLocation.appointmentType = serviceLocationInfo.appointmentType;
-            this.order.serviceLocation.isVehicleProtected = serviceLocationInfo.isVehicleProtected;
+            this.order.serviceLocation.address = serviceLocationInfo.address ?? this.order.serviceLocation.address;
+            this.order.serviceLocation.address2 = serviceLocationInfo.address2 ?? this.order.serviceLocation.address2;
+            this.order.serviceLocation.city = serviceLocationInfo.city ?? this.order.serviceLocation.city;
+            this.order.serviceLocation.state = serviceLocationInfo.state ?? this.order.serviceLocation.state;
+            this.order.serviceLocation.zipCode = serviceLocationInfo.zipCode ?? this.order.serviceLocation.zipCode;
+            this.order.serviceLocation.zipCodeCtu = serviceLocationInfo.zipCodeCtu ?? this.order.serviceLocation.zipCodeCtu;
+            this.order.serviceLocation.appointmentType = serviceLocationInfo.appointmentType ?? this.order.serviceLocation.appointmentType;
+            this.order.serviceLocation.isVehicleProtected = serviceLocationInfo.isVehicleProtected ?? this.order.serviceLocation.isVehicleProtected;
 
             this.order.serviceLocation.provider = {
                 providerNumber: serviceLocationInfo.provider?.providerNumber,
diff --git a/src/ux-components/alert/alert.vue b/src/ux-components/alert/alert.vue
index b6c0e697..0297871e 100644
--- a/src/ux-components/alert/alert.vue
+++ b/src/ux-components/alert/alert.vue
@@ -65,7 +65,7 @@
         <div
             v-show="alertCopy"
             :id="collapseId"
-            class="alert-body">
+            class="alert-body show">
             <template
                 v-for="paragraph in splitAlertCopyForParagraphTag"
                 :key="paragraph">
@@ -186,7 +186,9 @@ export default {
     mounted() {
         this.ensureAlertIsInViewPort();
         if (this.isCollapsible) {
-            this.collapseElement = Collapse.getOrCreateInstance(document.getElementById(this.collapseId));
+            this.collapseElement = Collapse.getOrCreateInstance(document.getElementById(this.collapseId), {
+                toggle: this.startCollapsed
+            });
         }
     },
     methods: {