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Finish implementing webchat

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This commit is contained in:
scottkiener-at-safelite 2026-01-12 09:41:55 -05:00
parent 21ca0f2d27
commit da1a675d8a
2 changed files with 3 additions and 17 deletions
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14
src/digital-components/sierra-webchat/sierra-webchat.vue
View file

@ -149,20 +149,12 @@ export default {
transfer.data.last_name &&
transfer.data.email
) {
window.embeddedservice_bootstrap.settings.prepopulatedPrechatFields = {
window.embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields({
ScarlettAISummary: transfer.data.chat_summary,
FirstName: transfer.data.first_name,
LastName: transfer.data.last_name,
Email: transfer.data.email,
Subject: transfer.data.chat_summary,
};
window.embeddedservice_bootstrap.settings.extraPrechatFormDetails = [
{
label: "Scarlett AI Summary",
value: transfer.data.chat_summary,
transcriptFields: ["Scarlett_AI_Summary__c"],
displayToAgent: true,
},
];
});
if (
window.embeddedservice_bootstrap.liveAgentAPI &&
typeof window.embeddedservice_bootstrap.liveAgentAPI.startChat ===

6
src/helpers/webchat-helper.js
View file

@ -11,12 +11,6 @@ export const webchatHelper = () => {
if (webchatGlobalNonpersistedState.shouldLaunchSierra) {
window.dispatchEvent(new CustomEvent("launch-sierra-webchat")); // launches the sierra chat
} else {
window.embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields({
ScarlettAISummary: "sScarletAISummary",
FirstName: "sFirstName",
LastName: "sLastName",
Email: "sEmail",
});
window.embeddedservice_bootstrap.utilAPI.launchChat(); // launches the salesForce prechat form
}
}