diff --git a/src/constants/query-strings.js b/src/constants/query-strings.js
index 5e12b0d9d..12089fca5 100644
--- a/src/constants/query-strings.js
+++ b/src/constants/query-strings.js
@@ -21,6 +21,7 @@ const queryStrings = {
     TRANS_REFERENCE_NUMBER: "auth_trans_ref_no",
     LAST_FOUR: "last_four",
     DISPLAY_PIA_ALERT: "displayPiaAlert",
+    PAGE_ERROR: "pageerror",
 };
 
 export { queryStrings };
diff --git a/src/global-methods.js b/src/global-methods.js
index c5e6102dc..bd0ea36db 100644
--- a/src/global-methods.js
+++ b/src/global-methods.js
@@ -61,7 +61,11 @@ export default {
                         );
                     }
 
-                    router.navigateError();
+                    // do not route to error logic when no wipers found or no promo found (404s)
+                    if (error.response.status != "404") {
+                        router.navigateError();
+                    }
+
                     return reject(error.response);
                 }
             );
diff --git a/src/router/index.js b/src/router/index.js
index e489cbfca..1b4166922 100644
--- a/src/router/index.js
+++ b/src/router/index.js
@@ -335,6 +335,7 @@ async function navigate(
         const hasZip = getQuerystringParameter(queryStrings.ZIP_CODE);
         const zip = getQuerystringParameter(queryStrings.ZIP_CODE);
         const promo = getQuerystringParameter(queryStrings.PROMO);
+        const pageError = getQuerystringParameter(queryStrings.PAGE_ERROR);
 
         if (
             hasZip &&
@@ -350,6 +351,10 @@ async function navigate(
             queryStringsObject[queryStrings.PROMO] = promo;
         }
 
+        if (pageError) {
+            queryStringsObject[queryStrings.PAGE_ERROR] = pageError;
+        }
+
         router.push({
             name: "root",
             query: Object.assign(optionalQuery, queryStringsObject),
@@ -442,10 +447,33 @@ async function DisplayPageError() {
     );
 
     baseMixin.methods.dispatchStoreAction(storeActions.RESET_SAVE_SESSION_PROMISE);
-    router.push({
-        path: "/",
-        query: { fmgPage: "bailout" },
-    });
+    const pageError = getQuerystringParameter(queryStrings.PAGE_ERROR);
+
+    // we use the pageError querystring as a counter to how many times a user has experienced an error and been routed here.
+    // once they receive more than 1 pageerrors, we'll reset their state to hopefully correct any issues they may be having.
+    if (pageError) {
+        var errorCount = Number(pageError);
+        if (errorCount > 1) {
+            deleteFunnelCookie();
+            await baseMixin.methods.dispatchStoreAction(storeActions.RESET_STATE);
+
+            router.push({
+                path: "/",
+                query: { fmgPage: "vehicle" },
+            });
+        } else {
+            errorCount++;
+            router.push({
+                path: "/",
+                query: { fmgPage: "vehicle", pageError: errorCount },
+            });
+        }
+    } else {
+        router.push({
+            path: "/",
+            query: { fmgPage: "vehicle", pageError: "1" },
+        });
+    }
 }
 
 function isExistingFmgPageName(pageName) {