From 958761435360c55df05f81619ae0f2eb65e113f2 Mon Sep 17 00:00:00 2001
From: scottkiener-at-safelite <scott.kiener@safelite.com>
Date: Fri, 23 Jan 2026 10:11:52 -0500
Subject: [PATCH 1/4] Remove unused flag and listener

---
 src/fmg-components/funnel-header/funnel-header.vue | 9 ---------
 1 file changed, 9 deletions(-)

diff --git a/src/fmg-components/funnel-header/funnel-header.vue b/src/fmg-components/funnel-header/funnel-header.vue
index e651c405a..00df5db87 100644
--- a/src/fmg-components/funnel-header/funnel-header.vue
+++ b/src/fmg-components/funnel-header/funnel-header.vue
@@ -162,18 +162,9 @@ export default {
         // Listen for Sierra chat open/close events from sierra-webchat
         this._handleSierraChatVisibility = (event) => {
             this.sierraChatOpen = !!(event.detail && event.detail.open);
-            if (this.sierraChatOpen) {
-                this.isSalesforceTransferInProgress = false;
-            }
         };
         window.addEventListener("sierra-chat-visibility", this._handleSierraChatVisibility);
 
-        // Listen for transfer event to set transfer-in-progress flag
-        this._handleSierraToSalesforceTransfer = () => {
-            this.isSalesforceTransferInProgress = true;
-        };
-        window.addEventListener("sierra-chat-transfer", this._handleSierraToSalesforceTransfer);
-
         // Add scroll listener for header shadow effect
         this._handleScroll = () => {
             this.isScrolled = window.scrollY > 0;

From b4f1b6a55713ff4577386bcfb674084eacda757e Mon Sep 17 00:00:00 2001
From: scottkiener-at-safelite <scott.kiener@safelite.com>
Date: Fri, 23 Jan 2026 10:35:05 -0500
Subject: [PATCH 2/4] Add prod and modify comments

Comments now accurately guide how to update code when salesforce sends new stuff
---
 .../salesforce-helper-dev.js                  |  26 ++---
 .../salesforce-helper-prod.js                 |  97 +++++------------
 .../salesforce-helper-qa.js                   | 102 +++++-------------
 .../salesforce-helper-sys.js                  |  25 ++---
 .../salesforce-webchat/salesforce-webchat.vue |   5 +-
 5 files changed, 71 insertions(+), 184 deletions(-)

diff --git a/src/digital-components/salesforce-webchat/salesforce-helper-dev.js b/src/digital-components/salesforce-webchat/salesforce-helper-dev.js
index bc1b75dd3..f3a50965e 100644
--- a/src/digital-components/salesforce-webchat/salesforce-helper-dev.js
+++ b/src/digital-components/salesforce-webchat/salesforce-helper-dev.js
@@ -1,4 +1,9 @@
 /* eslint-disable */
+// ***************************************************************
+// This file wraps the Salesforce generated code.
+// See the comment below for where you need to paste in the Salesforce generated code.
+// You may also need to modify the script tag src located in salesforce-webchat.vue to point to the correct Salesforce instance.
+// ***************************************************************
 
 function setupCustomSettings(
     modifyEmbeddedSvcCallback,
@@ -12,23 +17,6 @@ function setupCustomSettings(
     window.addEventListener("onEmbeddedMessagingWindowClosed", onWebchatCloseCallback);
 }
 
-/*
-The code below is generated from salesforce but modified in the following ways:
-  * Only the javascript inside the second <script> tag in the provided salesforce code is copy pasted
-  * CSS is not copied in
-  * First <script> tag loading in the file from the CDN is not copied in
-  * Copy the entire contents of the second <script> tag inside the initializeSalesforceWebchatForDev
-      method and add a call to setupCustomSettings before the 'embedded_svc.init()' method is called
-      
-      Actual call to paste in:
-      setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-*/
-
 export function initializeSalesforceWebchatForDev(
     modifyEmbeddedSvcCallback,
     finishedLoadingCallback,
@@ -41,7 +29,8 @@ export function initializeSalesforceWebchatForDev(
         onWebchatOpenCallback,
         onWebchatCloseCallback
     );
-
+    // START OF SALESFORCE GENERATED CODE
+    // Copy in the contents of the first <script> tag inside the initEmbeddedMessaging() method
     try {
         embeddedservice_bootstrap.settings.language = "en_US"; // For example, enter 'en' or 'en-US'
 
@@ -56,4 +45,5 @@ export function initializeSalesforceWebchatForDev(
     } catch (err) {
         console.error("Error loading Embedded Messaging: ", err);
     }
+    // END OF SALESFORCE GENERATED CODE
 }
diff --git a/src/digital-components/salesforce-webchat/salesforce-helper-prod.js b/src/digital-components/salesforce-webchat/salesforce-helper-prod.js
index 9df50ee19..3bff146aa 100644
--- a/src/digital-components/salesforce-webchat/salesforce-helper-prod.js
+++ b/src/digital-components/salesforce-webchat/salesforce-helper-prod.js
@@ -1,4 +1,9 @@
 /* eslint-disable */
+// ***************************************************************
+// This file wraps the Salesforce generated code.
+// See the comment below for where you need to paste in the Salesforce generated code.
+// You may also need to modify the script tag src located in salesforce-webchat.vue to point to the correct Salesforce instance.
+// ***************************************************************
 
 function setupCustomSettings(
     modifyEmbeddedSvcCallback,
@@ -7,91 +12,39 @@ function setupCustomSettings(
     onWebchatCloseCallback
 ) {
     modifyEmbeddedSvcCallback();
-    embedded_svc.addEventHandler("onSettingsCallCompleted", finishedLoadingCallback);
-    embedded_svc.addEventHandler("afterMaximize", onWebchatOpenCallback);
-    embedded_svc.addEventHandler("afterDestroy", onWebchatCloseCallback);
+    window.addEventListener("onEmbeddedMessagingButtonCreated", finishedLoadingCallback);
+    window.addEventListener("onEmbeddedMessagingWindowMaximized", onWebchatOpenCallback);
+    window.addEventListener("onEmbeddedMessagingWindowClosed", onWebchatCloseCallback);
 }
 
-/*
-The code below is generated from salesforce but modified in the following ways:
-  * Only the javascript inside the second <script> tag in the provided salesforce code is copy pasted
-  * CSS is not copied in
-  * First <script> tag loading in the file from the CDN is not copied in
-  * Copy the entire contents of the second <script> tag inside the initializeSalesforceWebchatForDev
-      method and add a call to setupCustomSettings before the 'embedded_svc.init()' method is called
-      
-      Actual call to paste in:
-      setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-*/
-
 export function initializeSalesforceWebchatForProd(
     modifyEmbeddedSvcCallback,
     finishedLoadingCallback,
     onWebchatOpenCallback,
     onWebchatCloseCallback
 ) {
-    var initESW = function (gslbBaseURL) {
-        let embedded_svc = window.embedded_svc;
-        embedded_svc.settings.displayHelpButton = true; //Or false
-        embedded_svc.settings.language = ""; //For example, enter 'en' or 'en-US'
+    setupCustomSettings(
+        modifyEmbeddedSvcCallback,
+        finishedLoadingCallback,
+        onWebchatOpenCallback,
+        onWebchatCloseCallback
+    );
 
-        //embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert)
-        //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)
+    // START OF SALESFORCE GENERATED CODE
+    // Copy in the contents of the first <script> tag inside the initEmbeddedMessaging() method
+    try {
+        embeddedservice_bootstrap.settings.language = "en_US"; // For example, enter 'en' or 'en-US'
 
-        //embedded_svc.settings.loadingText = ''; //(Defaults to Loading)
-        //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)
-
-        // Settings for Chat
-        //embedded_svc.settings.directToButtonRouting = function(prechatFormData) {
-        // Dynamically changes the button ID based on what the visitor enters in the pre-chat form.
-        // Returns a valid button ID.
-        //};
-        //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields
-        //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId
-        //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us)
-
-        embedded_svc.settings.enabledFeatures = ["LiveAgent"];
-        embedded_svc.settings.entryFeature = "LiveAgent";
-
-        setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-
-        embedded_svc.init(
-            "https://safelite2.my.salesforce.com",
-            "https://safelite2.my.salesforce-sites.com/chat",
-            gslbBaseURL,
+        embeddedservice_bootstrap.init(
             "00D3t000004nvsT",
-            "Sales_Central_Snap_in",
+            "Sales_Central_TFN",
+            "https://safelite2.my.site.com/ESWSalesCentralTFN1769108630294",
             {
-                baseLiveAgentContentURL:
-                    "https://c.la13-core2.sfdc-lywfpd.salesforceliveagent.com/content",
-                deploymentId: "5723t0000008wWB",
-                buttonId: "5733t000000D90z",
-                baseLiveAgentURL: "https://d.la13-core2.sfdc-lywfpd.salesforceliveagent.com/chat",
-                eswLiveAgentDevName:
-                    "EmbeddedServiceLiveAgent_Parent04I3t000000Cq0SEAS_188de1871ea",
-                isOfflineSupportEnabled: false,
+                scrt2URL: "https://safelite2.my.salesforce-scrt.com",
             }
         );
-    };
-
-    if (!window.embedded_svc) {
-        var s = document.createElement("script");
-        s.setAttribute("src", "https://safelite2.my.salesforce.com/embeddedservice/5.0/esw.min.js");
-        s.onload = function () {
-            initESW(null);
-        };
-        document.body.appendChild(s);
-    } else {
-        initESW("https://service.force.com");
+    } catch (err) {
+        console.error("Error loading Embedded Messaging: ", err);
     }
+    // END OF SALESFORCE GENERATED CODE
 }
diff --git a/src/digital-components/salesforce-webchat/salesforce-helper-qa.js b/src/digital-components/salesforce-webchat/salesforce-helper-qa.js
index 9801d3c74..cec4da31c 100644
--- a/src/digital-components/salesforce-webchat/salesforce-helper-qa.js
+++ b/src/digital-components/salesforce-webchat/salesforce-helper-qa.js
@@ -1,4 +1,9 @@
 /* eslint-disable */
+// ***************************************************************
+// This file wraps the Salesforce generated code.
+// See the comment below for where you need to paste in the Salesforce generated code.
+// You may also need to modify the script tag src located in salesforce-webchat.vue to point to the correct Salesforce instance.
+// ***************************************************************
 
 function setupCustomSettings(
     modifyEmbeddedSvcCallback,
@@ -7,93 +12,38 @@ function setupCustomSettings(
     onWebchatCloseCallback
 ) {
     modifyEmbeddedSvcCallback();
-    embedded_svc.addEventHandler("onSettingsCallCompleted", finishedLoadingCallback);
-    embedded_svc.addEventHandler("afterMaximize", onWebchatOpenCallback);
-    embedded_svc.addEventHandler("afterDestroy", onWebchatCloseCallback);
+    window.addEventListener("onEmbeddedMessagingButtonCreated", finishedLoadingCallback);
+    window.addEventListener("onEmbeddedMessagingWindowMaximized", onWebchatOpenCallback);
+    window.addEventListener("onEmbeddedMessagingWindowClosed", onWebchatCloseCallback);
 }
 
-/*
-The code below is generated from salesforce but modified in the following ways:
-  * Only the javascript inside the second <script> tag in the provided salesforce code is copy pasted
-  * CSS is not copied in
-  * First <script> tag loading in the file from the CDN is not copied in
-  * Copy the entire contents of the second <script> tag inside the initializeSalesforceWebchatForQa
-      method and add a call to setupCustomSettings before the 'embedded_svc.init()' method is called
-      
-      Actual call to paste in:
-      setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-*/
-
 export function initializeSalesforceWebchatForQa(
     modifyEmbeddedSvcCallback,
     finishedLoadingCallback,
     onWebchatOpenCallback,
     onWebchatCloseCallback
 ) {
-    var initESW = function (gslbBaseURL) {
-        embedded_svc.settings.displayHelpButton = true; //Or false
-        embedded_svc.settings.language = ""; //For example, enter 'en' or 'en-US'
+    setupCustomSettings(
+        modifyEmbeddedSvcCallback,
+        finishedLoadingCallback,
+        onWebchatOpenCallback,
+        onWebchatCloseCallback
+    );
+    // START OF SALESFORCE GENERATED CODE
+    // Copy in the contents of the first <script> tag inside the initEmbeddedMessaging() method
+    try {
+        embeddedservice_bootstrap.settings.language = "en_US"; // For example, enter 'en' or 'en-US'
 
-        //embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert)
-        //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)
-
-        //embedded_svc.settings.loadingText = ''; //(Defaults to Loading)
-        //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)
-
-        // Settings for Chat
-        //embedded_svc.settings.directToButtonRouting = function(prechatFormData) {
-        // Dynamically changes the button ID based on what the visitor enters in the pre-chat form.
-        // Returns a valid button ID.
-        //};
-        //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields
-        //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId
-        //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us)
-
-        embedded_svc.settings.enabledFeatures = ["LiveAgent"];
-        embedded_svc.settings.entryFeature = "LiveAgent";
-
-        setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-
-        embedded_svc.init(
-            "https://safelite2--safeliteua.sandbox.my.salesforce.com",
-            "https://safelite2--safeliteua.sandbox.my.salesforce-sites.com/chat",
-            gslbBaseURL,
-            "00DDJ000000HRqO",
-            "Sales_Central_Snap_in",
+        embeddedservice_bootstrap.init(
+            "00DTI000005x7c7",
+            "Sales_Central_TFN",
+            "https://safelite2--qa.sandbox.my.site.com/ESWSalesCentralTFN1768832680884",
             {
-                baseLiveAgentContentURL:
-                    "https://c.la12s-core1.sfdc-8tgtt5.salesforceliveagent.com/content",
-                deploymentId: "572DJ00000001j3",
-                buttonId: "573DJ00000001ur",
-                baseLiveAgentURL: "https://d.la12s-core1.sfdc-8tgtt5.salesforceliveagent.com/chat",
-                eswLiveAgentDevName:
-                    "EmbeddedServiceLiveAgent_Parent04IDJ0000008OZk2AM_1883057c9a6",
-                isOfflineSupportEnabled: false,
+                scrt2URL: "https://safelite2--qa.sandbox.my.salesforce-scrt.com",
             }
         );
-    };
-
-    if (!window.embedded_svc) {
-        var s = document.createElement("script");
-        s.setAttribute(
-            "src",
-            "https://safelite2--safeliteua.sandbox.my.salesforce.com/embeddedservice/5.0/esw.min.js"
-        );
-        s.onload = function () {
-            initESW(null);
-        };
-        document.body.appendChild(s);
-    } else {
-        initESW("https://service.force.com");
+    } catch (err) {
+        console.error("Error loading Embedded Messaging: ", err);
     }
+    // END OF SALESFORCE GENERATED CODE
 }
diff --git a/src/digital-components/salesforce-webchat/salesforce-helper-sys.js b/src/digital-components/salesforce-webchat/salesforce-helper-sys.js
index d946674d0..f51d2ca18 100644
--- a/src/digital-components/salesforce-webchat/salesforce-helper-sys.js
+++ b/src/digital-components/salesforce-webchat/salesforce-helper-sys.js
@@ -1,4 +1,9 @@
 /* eslint-disable */
+// ***************************************************************
+// This file wraps the Salesforce generated code.
+// See the comment below for where you need to paste in the Salesforce generated code.
+// You may also need to modify the script tag src located in salesforce-webchat.vue to point to the correct Salesforce instance.
+// ***************************************************************
 
 function setupCustomSettings(
     modifyEmbeddedSvcCallback,
@@ -12,23 +17,6 @@ function setupCustomSettings(
     window.addEventListener("onEmbeddedMessagingWindowClosed", onWebchatCloseCallback);
 }
 
-/*
-The code below is generated from salesforce but modified in the following ways:
-  * Only the javascript inside the second <script> tag in the provided salesforce code is copy pasted
-  * CSS is not copied in
-  * First <script> tag loading in the file from the CDN is not copied in
-  * Copy the entire contents of the second <script> tag inside the initializeSalesforceWebchatForSys
-      method and add a call to setupCustomSettings before the 'embedded_svc.init()' method is called
-      
-      Actual call to paste in:
-      setupCustomSettings(
-            modifyEmbeddedSvcCallback,
-            finishedLoadingCallback,
-            onWebchatOpenCallback,
-            onWebchatCloseCallback
-        );
-*/
-
 export function initializeSalesforceWebchatForSys(
     modifyEmbeddedSvcCallback,
     finishedLoadingCallback,
@@ -42,6 +30,8 @@ export function initializeSalesforceWebchatForSys(
         onWebchatCloseCallback
     );
 
+    // START OF SALESFORCE GENERATED CODE
+    // Copy in the contents of the first <script> tag inside the initEmbeddedMessaging() method
     try {
         embeddedservice_bootstrap.settings.language = "en_US"; // For example, enter 'en' or 'en-US'
 
@@ -56,4 +46,5 @@ export function initializeSalesforceWebchatForSys(
     } catch (err) {
         console.error("Error loading Embedded Messaging: ", err);
     }
+    // END OF SALESFORCE GENERATED CODE
 }
diff --git a/src/digital-components/salesforce-webchat/salesforce-webchat.vue b/src/digital-components/salesforce-webchat/salesforce-webchat.vue
index 6bc95c743..560f6dd1e 100644
--- a/src/digital-components/salesforce-webchat/salesforce-webchat.vue
+++ b/src/digital-components/salesforce-webchat/salesforce-webchat.vue
@@ -105,14 +105,17 @@ export default {
     },
     computed: {
         webChatScriptSrc() {
+            // These URLs are from the src tag on the script tag in the Salesforce generated code.
             switch (applicationConfig.CURRENT_ENVIRONMENT) {
                 case "Prod":
-                    return "https://safelite2.my.salesforce.com/embeddedservice/5.0/esw.min.js";
+                    return "https://safelite2.my.site.com/ESWSalesCentralTFN1769108630294/assets/js/bootstrap.min.js";
                 case "QA":
+                    return "https://safelite2--qa.sandbox.my.site.com/ESWSalesCentralTFN1768832680884/assets/js/bootstrap.min.js";
                 case "SysTest":
                     return "https://safelite2--sys.sandbox.my.site.com/ESWSalesCentralTFN1767797265631/assets/js/bootstrap.min.js";
                 case "Dev":
                 case "Localhost":
+                default:
                     return "https://safelite2--dev.sandbox.my.site.com/ESWSalesCentralTFN1755660094477/assets/js/bootstrap.min.js";
             }
         },

From 9e53ab9c227f45b6ad300e667e2af180e994522b Mon Sep 17 00:00:00 2001
From: scottkiener-at-safelite <scott.kiener@safelite.com>
Date: Fri, 23 Jan 2026 10:49:01 -0500
Subject: [PATCH 3/4] Make sure to utilize QA

---
 .../salesforce-webchat/salesforce-webchat.vue             | 8 ++++++++
 1 file changed, 8 insertions(+)

diff --git a/src/digital-components/salesforce-webchat/salesforce-webchat.vue b/src/digital-components/salesforce-webchat/salesforce-webchat.vue
index 560f6dd1e..da11702e3 100644
--- a/src/digital-components/salesforce-webchat/salesforce-webchat.vue
+++ b/src/digital-components/salesforce-webchat/salesforce-webchat.vue
@@ -57,6 +57,13 @@ export default {
                     );
                     break;
                 case "QA":
+                    initializeSalesforceWebchatForQa(
+                        this.modifyEmbeddedSvcCallback,
+                        this.finishedLoadingCallback,
+                        this.onWebchatOpenCallback,
+                        this.onWebchatCloseCallback
+                    );
+                    break;
                 case "SysTest":
                     initializeSalesforceWebchatForSys(
                         this.modifyEmbeddedSvcCallback,
@@ -67,6 +74,7 @@ export default {
                     break;
                 case "Dev":
                 case "Localhost":
+                default:
                     initializeSalesforceWebchatForDev(
                         this.modifyEmbeddedSvcCallback,
                         this.finishedLoadingCallback,

From a96d45c4a5f1ef7cd5bfee3d040734fd0bf45c70 Mon Sep 17 00:00:00 2001
From: scottkiener-at-safelite <scott.kiener@safelite.com>
Date: Fri, 23 Jan 2026 11:05:27 -0500
Subject: [PATCH 4/4] Unit tests

---
 .../salesforce-webchat/salesforce-webchat.spec.js        | 9 ++++++++-
 1 file changed, 8 insertions(+), 1 deletion(-)

diff --git a/src/digital-components/salesforce-webchat/salesforce-webchat.spec.js b/src/digital-components/salesforce-webchat/salesforce-webchat.spec.js
index 22e3a11d1..97894cbda 100644
--- a/src/digital-components/salesforce-webchat/salesforce-webchat.spec.js
+++ b/src/digital-components/salesforce-webchat/salesforce-webchat.spec.js
@@ -1,6 +1,7 @@
 import { shallowMount } from "@vue/test-utils";
 import salesforceWebchat from "./salesforce-webchat.vue";
 import * as devHelper from "./salesforce-helper-dev";
+import * as qaHelper from "./salesforce-helper-qa";
 import * as sysHelper from "./salesforce-helper-sys";
 import * as prodHelper from "./salesforce-helper-prod";
 import { applicationConfig } from "../../constants/application-config";
@@ -42,10 +43,16 @@ describe("salesforceWebchat.vue", () => {
 
         applicationConfig.CURRENT_ENVIRONMENT = "QA";
         wrapper = shallowMount(salesforceWebchat);
-        const mockQa = jest.spyOn(sysHelper, "initializeSalesforceWebchatForSys");
+        const mockQa = jest.spyOn(qaHelper, "initializeSalesforceWebchatForQa");
         wrapper.vm.initializeSalesforceWebchat();
         expect(mockQa).toHaveBeenCalled();
 
+        applicationConfig.CURRENT_ENVIRONMENT = "SysTest";
+        wrapper = shallowMount(salesforceWebchat);
+        const mockSys = jest.spyOn(sysHelper, "initializeSalesforceWebchatForSys");
+        wrapper.vm.initializeSalesforceWebchat();
+        expect(mockSys).toHaveBeenCalled();
+
         applicationConfig.CURRENT_ENVIRONMENT = "Dev";
         wrapper = shallowMount(salesforceWebchat);
         const mockDev = jest.spyOn(devHelper, "initializeSalesforceWebchatForDev");